COVID-19: Frequently Asked Questions
March 17 2020
We realize these unprecedented circumstances bring with them many questions. We are working through new policies and protocols and will post new information as it becomes available.
We are experiencing heavy call, email, and social media volume and appreciate your patience as we work hard to respond to all inquiries over the coming days and weeks. In the meantime, please read through the below Frequently Asked Questions for the most up-to-date information we are able to provide.
Will you be re-opening again this season?
Revelstoke Mountain Resort is closed until further notice. This is a sensitive time with new developments happening daily, if not hourly. We would love to be able to re-open to finish off the season, but at this time, we cannot confirm if or when that will happen.
I am a 2019.20 Season Passholder, will I get any reimbursement?
At this time, we are unable to confirm what our actions will be to support our 2019.20 Season Passholders. Once we have confirmed if and when we are able to re-open the Resort, we will announce those details. Please check back with us in about a week or so when we've had time to sort out all of those details. In the meantime, stay tuned on social, our website and our email newsletter to stay up to date with any information we can provide.
I have bought tickets online, will I get a refund on my tickets?
Yes, we will be issuing full refunds for any unused tickets that were purchased online. Reach out to email@example.com, but please understand that we are experiencing a high level of inquiries at this time. We will respond to your request as soon as possible.
I have unused days left on my 2019.20 Vertical Card, will I get reimbursed?
Unused days on your 2019.20 Vertical Card will automatically be deferred for use during our 2020.21 season.
I have unused lift tickets from Costco, will I get reimbursed?
If you have not opened the envelope containing your Costco lift tickets, then you can return your lift tickets to Costco (by April 30) for a full refund. Alternatively, any unused lift tickets from Costco will also be valid for use next winter. To have your lift tickets rolled over for use next winter, please email a photo of the lift tickets to our Guest Services team at firstname.lastname@example.org.
I have purchased tickets from a third party (ie: Mountain Collective, Ikon Pass or another re-seller). What can I do?
Please reach out to the pass product or re-seller directly to assess your options.
Is there anything currently open at the Resort?
The Sutton Place Hotel remains open at the Resort and our Guest Services department is accepting email and phone calls on weekdays from 8:00am - 4:30pm. Please refer to our hours of operations page for more details.
Is there anything currently open in Revelstoke?
Yes, please refer to Tourism Revelstoke's website for a list of current openings and a list of ideas of what to do while in Revelstoke during this time.
Can I skin up Mt. Mackenzie while the Resort is closed?
No. Due to several safety concerns, access to the area will be strictly prohibited.