Covid-19 Operating Plan For Winter 2021.22

Revelstoke Mountain Resort will continue to follow BC’s Provincial Health orders and recommendations throughout the season. Below, you will find our latest updates on what to expect moving into the winter season. Please note, these policies are subject to change throughout the season to align with provincial guidelines.

Know Before You Go

You can find the current provincial guidelines and health orders here.

Face Coverings

Masks or face coverings will be mandatory in all public indoor areas including the gondola for anyone over the age of 9.

Face coverings will not be required outdoors, in lift lines or while riding chair lifts unless this is required to comply with a Provincial Health Order.

 

Gondola Access and Chairlifts

The Revelation Gondola will be running at full capacity (8 people) with mixed groups. If guests are uncomfortable loading with mixed groups, we recommend visiting the resort at low peak times (generally after 10 am).

All chairlifts will also be running at full capacity with mixed groups.

 

Vaccination Passport

Vaccination passports will be required for guests aged 12 and over in indoor dining areas with table service. This includes the Rockford Bar | Grill, and Mackenzie Commons Tavern. Vaccine passports are currently not required at Revelation Lodge or Mackenzie Outpost at this time.

In the event that Revelstoke Mountain resort is mandated to implement the vaccine passport for guests, a full refund will be issued on lift tickets, rentals and snow school products.

Tickets & Passes
  • On-site tickets sales will be available this season.
  • Reservations for ski dates are not required.
  • There will be no cap on the number of season passes or daily lift tickets sold.

 

Refund Policies

All lift tickets and equipment rentals are non-refundable, except for the following Covid-19 related circumstances:

  • If the resort is forced to close.
  • If you have a mandated self-isolation.
  • In the event that you are prevented from travelling to Revelstoke due to COVID-19 related travel restrictions.
*If you relate to any of the above, a refund can be issued, or a credit can be applied to your account which can be used towards a summer or winter lift access product or rental prior to April 30, 2022.

 

Season Passes

We strongly recommend purchasing the $29 refund option which will guarantee a full refund on any unused Season Passes until December 15, 2021.

Find all the Season Passes information here.

 

Food & Beverage

Vaccination passports will be required for guests aged 12 and over in indoor dining areas with table service. This includes the Rockford Bar | Grill, and Mackenzie Commons Tavern. Vaccine passports are currently not required at Revelation Lodge or Mackenzie Outpost at this time.

 

Warming Huts

Warming huts may not open this winter. An update will be issued later this season.

 

Day Care

Mountain Childcare will be closed for the season.

 

Sanitation, Health & Safety

In partnership with Proctor & Gamble, Revelstoke Mountain Resort has developed Revelstoke Mountain Resort PureClean to elevate our existing high standards of hygiene and cleanliness procedures. See our PureClean Commitment to Health and Safety here.

  • All touch points will be cleaned, disinfected and sanitized regularly.
  • Gondola cabins will be disinfected and sanitized frequently.
  • All cleaning products used by are staff are approved by Health Canada and proven to kill viruses such as Covid-19.
Sutton Place Hotel

Mask and Physical Distancing Policy:

  • Masks are mandatory in all indoor public spaces, this includes elevators, hallways, lobby areas for anyone over the age of 9.
  • Physical distancing is encouraged in all indoor public spaces.
  • In the event that you are prevented from travelling to Revelstoke due to COVID-19 related travel restrictions.

Pool and Hot Tubs

  • Our outdoor pools and hot tubs will be open for the winter season and are currently operating without restrictions.  Masks are not required on the pool deck; however physical distancing is strongly encouraged.

Fitness Centre

  • Fitness Center is in full operation and currently there are no occupancy limits. 
  • Physical distancing is strongly encouraged, and masks are mandatory. This will continue unless otherwise directed by the Provincial Health Authority.

Enhanced Cleaning Protocols

  • In order to keep our guests and team members safe, we have implemented our company-wide PureClean program that includes increased cleaning of all public and high touch areas, as well as guest rooms.

Stayover Service

  • At this time, we have made the decision to provide stayover service upon request only in order to keep our guests and our team safe. Stayover service will only be provided if requested and if all guests are out of the suite at the time the service is provided.

 

Lodging Refunds and Cancellations

For the period of November 26, 2021 - April 18, 2022, the Sutton Place Hotel and Sandman Hotel Revelstoke have adjusted their refund policy as follows: At the time of booking, one night's room and tax will be charged, with the remaining balance due 30 days prior to arrival. Up until 30 days prior to arrival, a full refund can be processed with no questions asked. Within 30 days of arrival, all lodging bookings are non-refundable.

Ski and Snowboard Rentals
  • Rentals will be available for walk-ups and online sales.
  • Pre-booking rentals is strongly recommended.

 

Snow School
  • No proof of vaccination will be required for private lessons at this time.
  • Group Snow School programs will require proof of vaccination for anyone aged 13+. This includes all AST and instructor certification courses.

 

Resort Shuttle

The Stoke Shuttle will be in operation with Covid-19 protocols in effect. Masks will be mandatory to ride the shuttle.

 

STAFF

All Revelstoke Mountain Resort Employees, Volunteers, and Independent Service Providers must provide proof of vaccination against COVID-19 as of November 27, 2021.

This Policy will comply with all applicable laws and may be amended from time to time. Government and public health guidelines and restrictions, as well as business and industry best practices regarding COVID-19 vaccines are changing rapidly as new information becomes available and further research is conducted. Revelstoke Mountain Resorts reserves the right to modify this policy at any time at its sole discretion.

 

Explore More

Get Revelstoke news, offers, and events via email.