Cancellation & Refund Policies

Summer Tickets & Play All Day Passes

We will provide full refunds for all unclaimed Pipe Mountain Coaster, Aerial Adventure Park, Mountain Bike, Sightseeing & Hiking tickets and Play All Day Passes, no questions asked. Play All Day Passes are non-refundable after two or more activities are scanned. Mountain Bike tickets are non-refundable once the RFID pass has been scanned at the upper gondola.

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2021 Summer Season Passes

We will provide full refunds for all unused Mountain Bike or Sightseeing & Hiking* Season Passes, no questions asked. Summer Season Pass (biking and sightseeing) refunds are available to individuals who sustain injury, illness or relocation for work outside of Revelstoke. Refunds are subject to pass usage.
*Those who received a Sightseeing & Hiking Season Pass through our 2021.2022 Early Bird Winter Season Pass Sale are not entitled to a refund or cash value of any kind.

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2021.22 Winter Season Passes

Our refund policy for 2021.22 Season Passes states that under no circumstances will refunds or credits be given to those who do not purchase our 'Refund Option'. If the refund option has been purchased, refunds will be calculated based off criteria which can be found here. If you are looking for refund policy on our 2020.21 Season Passes, click here.

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In acknowledgement of these uncertain and stressful times, the Sutton Place Hotel and Sandman Hotel Revelstoke have adjusted their refund policy to allow our guests some flexibility should their circumstances change over the course of the pandemic. Cancel free of charge up to 24 hours prior to arrival. Within 24 hours, 1 night's room & tax will be charged.

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