Cancellation & Refund Policies

2020.2021 Winter Lift Tickets & Rentals

All of our winter 2020.2021 products including lift tickets or equipment rentals have a "no questions asked" refund policy in place until December 7, 2020. Until December 7, 2020, guests may cancel their lift ticket or equipment rental without penalty. Effective December 8, 2020, all lift tickets and equipment rentals are non-refundable, with the exception of the following COVID-19 related circumstances:

  • If the resort is forced to close.
  • If you have a mandated self-isolation (RMR will require medical documentation).
  • In the event that you are prevented from travelling to Revelstoke due to COVID-19 related travel restrictions.

If you relate to any of the above, a refund can be issued or a credit can be applied to your account which can be used towards a summer or winter lift access product or rental prior to April 30, 2022.

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2020.2021 Winter Lessons

All of our winter 2020.2021 snow school reservations have a "no questions asked" refund policy in place until December 7, 2020. Until December 7, 2020, guests may cancel their snow school reservation without penalty. Effective December 8, 2020, all adult snow school reservations are non-refundable, with the exception of the following COVID-19 related circumstances:

  • If the resort is forced to close.
  • If you have a mandated self-isolation (RMR will require medical documentation).
  • In the event that you are prevented from travelling to Revelstoke due to COVID-19 related travel restrictions.

If you relate to any of the above, a refund can be issued or a credit can be applied to your account which can be used towards a lesson product prior to April 30, 2022.

Effective December 8, 2020, all kids' lessons are eligible for a full refund if cancelled more than 48 hours ahead of the lesson. Within 48 hours, kids' lessons are non-refundable but can be rescheduled for another date. If your child is unable to attend a lesson included in our Kids' Weekend Programs due to a common cold or other illness, we will issue a credit for every lesson missed up to a maximum of three lessons (30% of program total).  

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Winter Season Passes

Effective November 1, 2020 our in-season refund policy applies. This policy states that under no circumstances will refunds or credits be given to those who do not purchase our 'Refund Option'. Exceptions will be made for international and out of province Passholders if they are prevented from travelling to Revelstoke due to Covid-19 related travel restrictions, and will be eligible for a credit to be used prior to April 30, 2022. Credits will be calculated on an individual basis based on price paid for the pass, minus days used. 

Our season interruption policy will be effective if Resort operations are suspended due to Covid-19. This policy states that Season Passholders will be entitled to a credit, which will be calculated on an individual basis based on price paid for the pass minus days used. More details can be found here.

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2020.2021 Vertical Cards

2020.2021 Vertical Cards have a "no questions asked" refund policy in place until December 7, 2020. Until December 7, 2020, guests may refund their Vertical Card without penalty. Effective December 8, 2020, Vertical Cards are non-refundable, with the exception of the following COVID-19 related circumstances:

  • In the event that the resort is forced to close.
  • If you have a mandated self-isolation (RMR will require medical documentation).
  • In the event that you are prevented from travelling to Revelstoke due to COVID-19 related travel restrictions.

If you relate to any of the above, your Vertical Card days will be rolled over to be used during our 2021.2022 winter season.

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Lodging

In acknowledgement of these uncertain and stressful times, the Sutton Place Hotel and Sandman Hotel Revelstoke have adjusted their refund policy to allow our guests some flexibility should their circumstances change over the course of the pandemic. Cancel free of charge up to 24 hours prior to arrival. Within 24 hours, 1 night's room & tax will be charged.

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