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Employment at Revelstoke Mountain Resort

Revelstoke Mountain Resort looks for individuals who are courageous, compassionate, and competitive; thrive on positive, frequent customer contact; have an adventurous spirit and are enthusiastic, sincere, and fun loving. Revelstoke Mountain Resort fosters a work environment where diversity is valued, quality of life is enhanced and individual aspirations are fulfilled.

No phone calls please - only successful applicants will be contacted.
  • Current Employment Opportunities

    RMR Full Time

    Heavy Duty Equipment Mechanic

    Under the general direction of the Mountain Operations Manager, the Heavy Duty Equipment Mechanic's main responsibility is to be able to diagnose and complete repairs on all company heavy equipment.

    • Immediate start
    • $25-$30 hourly dependent on experience
    • Full time year round employment

    Responsibilities

    • Perform all needed maintenance activities for all construction fleet vehicles including; rock trucks, bulldozers, excavators, grader, backhoe, forklift and trucks
    • Assist in running a clean, safe, and professional shop
    • Fleet maintenance will usually be completed in the shop and sometimes on the mountain
    • Welding on non critical components
    • Assist with part sourcing and purchasing
    • Immediately report to management any operating condition that is outside of federal/provincial and company policy or code
    • Ensure cooperation with other company employees to expedite work
    • Maintain records of all maintenance activity
    • Ensure that all related activities are conducted in a safe manner through sound judgment and knowledge of safety procedures and guidelines

    Requirements

    • Grade 12 Diploma or equivalent
    • Journeyman Heavy Duty Mechanic or experienced apprentice
    • Valid Driver's License (Driver's abstract required)
    • Able to work outdoors in various weather conditions
    • Able to work in potentially hazardous environment with exposure to variety of physical conditions such as proximity to moving mechanical parts and electrical current
    • Willing to learn and take direction
    Please contact Mike Verwey at mverwey@revelstokemountainresort.com
    Guest Services Manager

    The Guest Services Manager is responsible for the performance of the Guest Services team achieving organisational service standards. This position trains seasonal employees of the Guest Services to perform ticket/pass office duties as described in the Guest Services Agent position profiles in accordance with company performance indicators.

    In addition to daily operations, the Guest Services Manager will work directly with the Sales Manager and Marketing Manager to design products targeting RMR's guests and to build a guest-oriented culture.

    • $21.50/hr
    • Full time year round employment

    Responsibilities

    • Manage the Guest Services department adhering to an annual budget and ensuring guest experience standards are upheld
    • Hire, train and manage the Guest Services Team providing leadership and guidance to the Guest Services Supervisor.
    • Responsible for Guest Services Team performance based on company performance indicators
    • Develop and deliver training programs to skier services employees for RTP and guest experience expectations
    • Identify and foster the skills of Guest Services team members providing the necessary coaching to develop employee value; prioritising succession planning within Revelstoke Mountain Resort
    • Provide leadership and support to department managers/supervisors in guest service, RTP and various other software/hardware issues
    • Assist department managers and supervisors to analyze data and identify revenue opportunities from RTP and guest comments/feedback
    • Create and execute annual strategic action plan focusing on the overall value of RTP|One to Revelstoke Mountain Resort and Selkirk Tangiers Heli Skiing
    • Liaise with Revelstoke Outdoors Centre to coordinate scheduling for cat ski check-in, and assist with service desk support
    • Assist Marketing Department with Donation and Media Relations Program: distribution of lift ticket vouchers and complimentary ticket management
    • Provide assistance with seasonal analysis of resort revenue LOBs including, lift tickets, season passes, retail, rental, repair, snow school, cat skiing
    • Develop consistent reservation process across revenue LOBs with Revelstoke Outdoors Centre Supervisor; create consistent delivery and structure focusing on guest experience
    • Manage Guest Feedback Program; focus on organisational direction

    Requirements

    • Four years of experience in a supervisory/management role
    • Post-Secondary education in Business, marketing or tourism
    • Knowledge of POS functions and RTP|One
    • Good judgement and problem-solving skills
    • Strong communication skills
    • Strong leadership and team-building skills
    • Time management skills
    • Financial management skills
    • A second language an asset
    Please contact Steve Bailey at sbailey@revelstokemountainresort.com

    RMR Seasonal

    Guest Services Supervisor

    The primary role of the Guest Services Supervisor is to coordinate the day to day operations of the guest services department and ensure the best guest experience possible. This position will coach and mentor the guest services team to ensure the highest level of service for RMR's guests while developing the skills of guest services' team members.

    • Seasonal employment

    Responsibilities

    • Sell lift tickets, passes, and all other ski products of the resort
    • Coordinate day to day operations for ticketing, season passes, and general information desk
    • Assist in hiring, training and supervising guest services team
    • Complete daily cash out audits in an accurate and timely manner
    • Ensure adequate inventory and resources are available to guest services with the Guest Services Manager
    • Deal with complaints and resolve issues that arise in regards to all aspects of RMR's operation
    • Ensure professionalism and quality in all situations
    • Provide an outstanding guest experience
    • Trouble shoot basic computer equipment and RTP problems
    • Assume the Manager's role in their absence
    • Other duties as required

    Requirements

    • Mature, enthusiastic, guest service oriented individual with excellent written and verbal communication
    • Must have experience in a supervisory/leadership role
    • Previous ticket selling experience
    • Previous experience with RTP or equivalent point-of-sale software
    • Previous experience with cash handling and audit procedures
    • Post-secondary education in business, marketing, or tourism is an asset
    • Experience/interest in the ski/snowboard industry is essential
    • Strong management and organizational skills
    • Superior leadership skills with a focus on personnel development
    • Ability to multi-task and prioritize projects to adhere to deadlines
    • Extensive knowledge of Microsoft Office and Windows based applications
    • Ability to adhere to company policies and procedures
    • Excellent problem solving skills with a "can do" attitude
    Please apply online via our employment application form.
    Guest Services Agent

    The Guest Services agent continually strives to provide our guest with the ultimate ski adventure. You are expected to market the products, services, programs, benefits and qualities of Revelstoke Mountain Resort and Selkirk Tangiers Heli Skiing to our guests.

    • Seasonal employment

    Responsibilities

    • Answer guest inquiries and complaints in a professional manner
    • Sell lift tickets, passes, and any other ski product of the resort
    • Complete daily cash outs and reconciliations
    • Ticket Checking, validate all tickets/passes
    • Assist guests with ticket/pass issues
    • Provide the guest with general resort and town information
    • Maintain Lost & Found articles
    • Maintain comment cards
    • Assist other departments when requested
    • General cleaning duties
    • Other duties as required

    Requirements

    • Experience in the ski industry or a guest relations type atmosphere
    • Excellent communication skills
    • Excellent customer service skills
    • Excellent sales skills
    • Excellent cash handling experience
    • Previous computer knowledge
    • Team player
    • English as a first language, French language an asset
    • Mature, enthusiastic, and guest service oriented
    • Thrives in a fast-paced environment
    • Well-organized
    • Attention to detail
    • Good time management skills
    • Excellent communication skills
    • Conflict resolution skills an asset
    • Ability to multi-task and willingness to assist other departments when required
    Please apply online via our employment application form.
    Rental Technician

    Rental Technicians are responsible for fitting guests with the appropriate equipment for their needs. This team is customer focused and plays a key role in creating a memorable experience for our guests.

    Responsibilities

    • Maintain and prepare all equipment rentals following all applicable safety protocol
    • Ensuring guests accurately complete rental forms
    • Proper fitting of rental equipment for the guest's skill level
    • Check rental equipment for damage when returned

    Requirements

    • Excellent customer services skills
    • Excellent sales skills
    • Able to work in a fast paced environment
    • Team Player
    • Self motivated, able to work independently
    • Mature, friendly and well groomed
    Please apply online via our employment application form.
    Repair Technician

    Repair Technicians are responsible for repairing and tuning the rental fleet as well as guest equipment as well as helping out in the rental shop with equipment selection and binding adjustments.

    Responsibilities

    • Become familiar and confident with all product knowledge
    • Assess the repair/tuning needs for the guest
    • Repair and tune equipment
    • Ensure customer satisfaction

    Requirements

    • Previous experience/knowledge
    • Excellent customer services skills
    • Excellent sales skills
    • Excellent organizational skills
    • Attention to detail
    • Must be able to do some physical labor
    Please apply online via our employment application form.
    Retail Sales Associate

    Retail Sales Associates are responsible for assisting customers with products and purchases. This team is friendly and fun, with a passion for ski/board fashion and merchandise.

    Responsibilities

    • Inventory, sell and display sports gear and logo wear
    • Assist our guests with their selection of merchandise
    • Become familiar and confident with product knowledge
    • Ensure all products are well stocked, the store is clean and tidy
    • Daily cashouts

    Requirements

    • Experience in the ski industry or a retail type atmosphere
    • Excellent customer services skills
    • Excellent sales skills
    • Attention to detail
    • Previous cash handling skills
    • Mature, friendly and well groomed
    • High School diploma
    Please apply online via our employment application form.
    Ski & Snowboard Pros (Levels 2, 3 & 4)
    • Position runs early December 2013 - March 31, 2014
    • Reports to: On Snow Coordinator/Trainer and Snow School Manager
    • Wage: $12-23/hr based on qualifications
    Snow School Pros are responsible for teaching people of all ages to improve their skills and abilities on the hill. A priority is put on providing excellent customer service to all guests and other resort employees. A Pro's goal is to enhance the experience of everyone they meet and to ensure good memories that promote return visits.

    Essential Job Functions

    • Maintain a safe environment for all guests and staff
    • Teach skiing or snowboarding to guests and staff
    • Represent the resort in a positive, professional manner
    • Assist in media functions and events when required
    • Assist other departments when called upon

    Minimum Requirements

    • CSIA or CASI Level 2 or equivalent
    • Enjoy working with people
    • Ability to teach both children and adults
    • Ability to work outside in all weather conditions
    • Bondable
    • Comply with company and department grooming standards
    • You have a passion to work outside on the slopes
    • You have a passion for people
    • You take pleasure in creating a memorable experience for a guest
    • You want to improve your skills and increase your level of certifications
    Please send resume and cover letter to dsculnick@revelstokemountainresort.com

    The Sutton Place Hotel

    Daytime & Evening Janitors

    The Sutton Place Hotel Revelstoke is committed to providing our guests with highest level of service and product presentation. Janitors are responsible for the cleanliness of all public areas throughout the property.

    Main Duties

    • Sweep, mop wash, and polish floors
    • Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture
    • Clean public bathroom fixtures and appliances
    • Clean public areas such as changing room, showers and elevators
    • Pick up debris and empty trash containers
    • Wash windows, hallway walls and ceilings

    Skills, Knowledge & Work Experience

    • Hospitality experience preferred
    • Functional English language skills

    Working Conditions

    • Hours of this position are Monday to Sunday with various start times depending upon hotel occupancy
    • All other conditions of work are as per the BC Employment Standards Act

    Physical Requirements

    • Must be able to lift at least 50 pounds, in good health, and capable of working in a physically demanding job
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.
    Night Security

    The Sutton Place Hotel Revelstoke requires an overnight Security Agent. The Security Agent is responsible for patrolling resort premises and maintain security, respond in a professional manner to alarms, investigate disturbances, document daily/nightly activities, warn persons of rule infractions or violations. The Hotel Security Agent must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. The Hotel Security Agent must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

    Core Competencies

    • Customer Focus
    • Communication
    • Problem Solving
    • Accountability and Dependability
    • Ethics and Integrity

    Requirements

    • High School Diploma, G.E.D. or equivalent
    • Experience in all aspects of customer service and people management
    • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
    • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • Exceptional conflict resolution, negotiation, and objection handling skills
    • Able to respond quickly in a dynamic and changing environment
    • Able to effectively communicate both verbally and in writing
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.
    Room Attendant

    The Sutton Place Hotel Revelstoke is committed to providing our guests with the highest level of service and product presentation. Room Attendants are responsible for the cleanliness or guest suites and public areas. Duties includes but are not limited to linen changes, making beds, sweeping, mopping, vacuuming, dusting, cleaning windows, cleaning washrooms, stocking linen closets and supply areas.

    Main Duties

    • Sweep, mop wash, polish floors
    • Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture
    • Make beds, change sheets and distribute clean towels and toiletries
    • Stock linen closet and supplies area
    • Clean bathroom fixtures and appliances
    • Clean public areas such as changing room, showers and elevators
    • Pick up debris and empty trash container
    • Wash windows, walls and ceilings

    Skills, Knowledge & Work Experience

    • Hospitality experience preferred
    • Functional English language skills

    Working Conditions

    • Hours of this position are Monday to Sunday with various start times depending upon hotel occupancy
    • All other conditions of work are as per the BC Employment Standards Act

    Physical Requirements

    • Must be able to lift at least 50 pounds, in good health, and capable of working in a physically demanding job
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.
    Evening & Daytime Laundry Attendant

    The Sutton Place Hotel Revelstoke is committed to providing our guests with the highest level of service and product presentation.

    Main Duties

    • Collecting, transporting, sorting, washing, drying and folding of hotel linens
    • Stock linen closet and supplies area

    Skills, Knowledge & Work Experience

    • Hospitality experience preferred
    • Functional English language skills

    Working Conditions

    • Hours of this position are Monday to Sunday with various start times depending upon hotel occupancy
    • All other conditions of work are as per the BC Employment Standards Act

    Physical Requirements

    • Must be able to lift at least 50 pounds, in good health, and capable of working in a physically demanding job
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.
    Concierge

    The Sutton Place Hotel Revelstoke is recruiting several Concierge Personnel for the upcoming winter season. Duties include assisting with arrivals and departures, providing outstanding guest service that meets and exceeds guest expectations. Concierge must possess a positive and upbeat personality, have the ability to multi-task, be detail-oriented and be able to problem solve.

    Core Competencies

    • Customer Focus
    • Excellent Communication Skills
    • Manage Schedule
    • Team Work
    • Quality Orientation
    • Problem Solving

    Job Duties

    • Assist with guest arrival and departures
    • Provide personalized service in a professional manner
    • Be knowledgeable of community and/or resort attractions and events
    • Answer enquiries regarding hotel services and registration by letter, by telephone and in person
    • Work closely and professionally with various departments
    • Maintain a clean and organized work environment
    • Maintain a high standard of personal hygiene and appearance

    Requirements

    • High School Diploma, G.E.D. or equivalent
    • Valid Driver's License with the ability to operate a standard transmission vehicle
    • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
    • Experience in all aspects of customer service
    • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
    • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • Able to effectively communicate both verbally and in writing
    • Ability to coordinate and organize
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.
    Guest Service Agent

    The Sutton Place Hotel Revelstoke requires a new Hotel Front Desk Clerk responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Other duties will include registering guests, making and modifying reservations. The Hotel Front Desk Clerk must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. The Hotel Front Desk Clerk must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

    Core Competencies

    • Customer Focus
    • Communication
    • Energy & Stress
    • Team Work
    • Quality Orientation
    • Problem Solving
    • Accountability and Dependability
    • Operating Equipment

    Job Duties

    • Maintain an inventory of vacancies, reservations and room assignments
    • Register arriving guests and assign rooms
    • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
    • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
    • Present statements of charges to departing guests and receive payment
    • Take over from the previous shifts cashier, checking and accepting float and takings
    • Work closely and professionally with various departments
    • Maintain a high standard of personal hygiene and appearance

    Requirements

    • High School Diploma, G.E.D. or equivalent
    • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
    • Experience in all aspects of customer service and people management
    • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
    • Strong working knowledge of accounting practices and principles
    • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • Exceptional conflict resolution, negotiation, and objection handling skills
    • Able to respond quickly in a dynamic and changing environment
    • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
    • Able to effectively communicate both verbally and in writing
    • Ability to coordinate and organize meetings, exhibits, and other events
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.
    Night Auditor

    The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. Hotel Night Auditors are required to work through the night shift on the front desk. They will make room reservations, provide information and services to guests and receive payment for services as well as specific night duties including the entering of accounting information and hotel security. In addition to their regular work duties, the Night Auditor must provide consistently high levels of customer service, ensuring that all hotel patrons enjoy their stay, and act as a spokesperson for the hotel at all times.

    Core Competencies

    • Customer Focus
    • Communication
    • Energy & Stress
    • Team Work
    • Quality Orientation
    • Problem Solving
    • Accountability and Dependability
    • Operating Equipment
    • Ethics and Integrity

    Job Duties

    • Maintain an inventory of vacancies, reservations and room assignments
    • Register arriving guests and assign rooms
    • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
    • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
    • Present statements of charges to departing guests and receive payment
    • Daily accounting data entry and reconciliations
    • Hotel security
    • Post all daily room and outstanding charges
    • Balance all revenue totals of cash and credits against revenue report
    • Take over from the evening cashier, checking and accepting float and takings
    • Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away
    • Accept and lock away keys from various departments
    • Prepare hotel operating reports and complete audit package to laid-down standards
    • Correct any errors or omissions made by GSA’s
    • Prepare Credit Card/Charge Card summaries and post to DAB’s account
    • Maintain a high standard of personal hygiene and appearance

    Requirements

    • High School Diploma, G.E.D. or equivalent
    • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
    • Experience in all aspects of customer service and people management
    • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
    • Strong working knowledge of accounting practices and principles
    • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • Exceptional conflict resolution, negotiation, and objection handling skills
    • Able to respond quickly in a dynamic and changing environment
    • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
    • Knowledge of cost analysis, fiscal management, and budgeting techniques
    • Able to effectively communicate both verbally and in writing
    • Ability to coordinate and organize meetings, exhibits, and other events
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.

    The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Policies and guidelines of the organization that apply to your position will be outlined when you report to work.

  • Hiring Requirements

    • Social Insurance number (Tax File Number): All employees are required to have a copy of their SIN number before work can commence. Proof of application is acceptable for international employees and must be applied for upon arrival in Canada. Please visit Service Canada for more information
    • Health Care Number.
    • Valid Work Visa (international applicants).
    • Valid Driver's License (if required for position).
    • Banking Information: Bank name, address, branch number, transit number, and account number. A VOID cheque is preferred.
    • Emergency Contact: Name, relationship, street address and phone number.
    • Permanent Mailing Address for tax information and other important documents.
  • Frequently Asked Questions

    Q: When do seasonal employment positions start?

    A: Our winter season kicks off in December with a closing date in April. Start dates vary according to the position applied for, but typically begin one week prior to winter operations.

    Q: Does Revelstoke Mountain Resort offer staff accommodation?

    A: Revelstoke Mountain Resort does not offer staff accommodation at this time. The town of Revelstoke offers a variety of accommodation options. Please visit the Revelstoke Times Review for a current list of rental postings, or view rental listings at Revelstoke 4 Rent.


    International Applicants

    Q: I am not from Canada. What do I need to do to work at Revelstoke Mountain Resort?

    A: In order to be legally entitled to work in Canada, you will need to provide the following:

    • A Valid Work Permit.
    • Social Insurance Number (SIN) or acknowledgment of receipt that you have applied for one. For general inquiries, you can contact the office by email at sin-nas@sdc-dsc.gc.ca, visit the Social Development Canada website or call toll free in Canada: 1.800.206.7218. We encourage you to apply in person as your application will be certified and your documents will be returned to you immediately. You should receive your SIN card in approximately three weeks.
    • Criminal Record Check (International Applicants are required to obtain a Criminal Record Check before leaving their home country) Your clearance must be dated within the last 18 months.
    • Photo Identification (Government issued id only: passport, drivers license, etc).

    Q: I am not from Canada. How do I obtain a work permit?

    A: To apply for your Canadian Work Permit, you must contact the Canadian Embassy or Consulate in your country. Please remember that the application process can take several months.

    Q: I am applying for my work permit and have been told that I need a letter of offer to obtain the permit. Can Revelstoke Mountain Resort do this for me?

    A: Revelstoke Mountain Resort cannot give letters of offer to foreign workers who require such an offer to apply for their permit to come to Canada. You must apply for a Working Holiday Permit visa. This permit/visa does not require you to have arranged employment before entering Canada.

    Q: Does Revelstoke Mountain Resort sponsor people?

    A: At present, Revelstoke Mountain Resort does not offer sponsorships. You are required to obtain a work permit yourself for all occupations.