Employment at Revelstoke Mountain Resort

Revelstoke Mountain Resort looks for individuals who are courageous, compassionate, and competitive; thrive on positive, frequent customer contact; have an adventurous spirit and are enthusiastic, sincere, and fun loving. Revelstoke Mountain Resort fosters a work environment where diversity is valued, quality of life is enhanced and individual aspirations are fulfilled.

No phone calls please - only successful applicants will be contacted.
  • Revelstoke Mountain Resort

    Summer Retail Sales Associate

    The Sales Associate will be responsible for assisting guests with product selection, completing sales and general retail operations. The Retail Associate continually strives to provide our guests with the ultimate summer experience. You are expected to market the products, services, programs, benefits and qualities of Revelstoke Mountain Resort.

    Responsibilities

    • Greeting the guest and attending to their needs
    • Building a loyal customer base
    • Learning proper POS procedures
    • Sell lift/coaster tickets, winter season passes, and any other retail products
    • Assist guests with ticket/pass issues
    • Assisting the store team in achieving and surpassing store targets
    • Shows Initiative and works well with others
    • Assist in processing and replenishing merchandise and monitoring floor stock
    • Being aware of promotional offers throughout the store.
    • Awareness of loss prevention
    • Opening and closing procedures
    • Receiving stock accurately
    • Assist in display maintenance and housekeeping
    • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
    • Awareness of sales targets
    • Ensure that all related activities are conducted in a safe manner through sound judgment and knowledge of safety procedures and guidelines.
    • Provide guests with general resort and town information

    Requirements

    • Previous Retail experience is considered an asset.
    • Experience in a guest relations type atmosphere
    • Excellent communication skills
    • Excellent customer service skills
    • Excellent sales skills
    • Excellent cash handling experience
    • Previous computer knowledge
    • Team player
    • English as a first language, French language an asset
    • Mature, enthusiastic, and guest service oriented
    • Superior written and interpersonal communication skills.
    • Intermediate computer experience utilizing Microsoft Word and Excel is essential.
    • Ability to work under extreme deadlines and in a fast paced environment.
    • Well-organized
    • Attention to detail
    • Good time management skills
    • Excellent communication skills
    • Conflict resolution skills an asset
    • Ability to multi-task and willingness to assist other departments when required

    Email Application »    Permalink   This is a Seasonal position.

    Patrol Level 4

    The Mountain Patrol team member-level 4 administers first aid to injured guests/staff, monitors and maintains the safe conditions of ski runs/trails, assumes a leadership role during day to day operations, avalanche control missions, lift evacuations and search and rescue operations under the supervision of the Patrol Supervisor and the Avalanche Forecaster.

    Responsibilities

    • Administers first aid to injured guests and staff.
    • Transports injured skiers from the mountain to the patient transfer station.
    • Investigates and records accident details according to established procedures including taking statements from witnesses and performing in depth accident investigations.
    • Maintains cleanliness and organization of first aid rooms and of all first aid supplies on the mountain.
    • Recognizes causes of risk, sets up and maintains signage, fencing and boundary markers to minimize skiing hazards.
    • Enforces skier responsibility code, issues warnings to and/or revokes lift passes from reckless or irresponsible skiers.
    • Monitors lift operations to ensure safe conditions on the lifts and around the ski area.
    • Follows established working procedures and ensures safe working conditions for himself/herself and the mountain safety staff.
    • During avalanche control missions, acts as a control route leader as assigned by the avalanche forecaster and follows established protocols and procedures.
    • Has a thorough knowledge of company and department polices as stated in the Emergency Procedures and Safety Program manuals.
    • Assists or leads rescue teams during lift evacuations and search and rescue operations as required.
    • Acts professionally at all time.
    • Interacts positively with guests: Provides accurate information regarding lifts, runs, area facilities/services, operating hours and current events. Handles complaints and resolves situations in a courteous manner.
    • Maintains current and up to date working knowledge of rope handling techniques and all aspects of avalanche rescue techniques.
    • Can control a loaded toboggan on difficult terrain.
    • Assumes mentorship role with level 2 members of the mountain safety team.

    Requirements

    • NUOEC 80hr First Aid course with advanced protocols.
    • CAA Avalanche Operations Level 2 certification
    • Advanced rope rescue experience ( preferably Rigging for Rescue )
    • Work safe BC Blaster certification
    • Minimum of 5 seasons of professional patrol experience or 4 seasons with at least 1 season of related experience such as ski guiding or work in an avalanche program.
    • Minimum of 3 seasons of active avalanche control in challenging or complex avalanche terrain (according to the Avalanche Terrain Exposure Scale)
    • Must be able to work outdoors in various weather conditions

    Email Application »    Permalink   This is a Full Time Seasonal position.

    Heavy Equipment Maintenance Supervisor / Journeyman Heavy Duty Mechanic

    Oversee the maintenance program of the heavy equipment fleet at Revelstoke Mountain Resort.

    Responsibilities

    • Delegate and perform all needed maintenance activities for all heavy equipment fleet aspects of the resort, as required.
    • Maintain records of all maintenance activity.
    • Run a clean and professional shop.
    • Assist with development of the annual maintenance budget.
    • Ensure staffing meets operational needs while keeping within payroll budget.
    • Conduct formal performance evaluations for vehicle maintenance staff.
    • Ensure that all related activities are conducted in a safe manner through sound judgment and knowledge of safety procedures and guidelines.

    Requirements

    • Must have Grade 12 Diploma or equivalent.
    • Journeyman Heavy Duty Mechanic – BC Trades Certification, Interprovincial Red Seal Trades Certification or international equivalent.
    • A minimum of 8 years related experience - electrical experience preferred.
    • Must have a valid Driver’s License (Driver’s abstract required.)
    • Must be able to work outdoors in various weather conditions.
    • Must be able to work in potentially hazardous environment with exposure to variety of physical conditions such as proximity to moving mechanical parts and electrical current.


    Email Application »    Permalink   This is a Full Time position.

    Summer Guest Services Agent

    The Guest Service Agent continually strives to provide our guest with the ultimate summer adventure. You are expected to market the products, services, programs, benefits and qualities of Revelstoke Mountain Resort and our third party adventures to our guests.

    Responsibilities

    • Answer guest inquiries and complaints in a professional manner
    • Sell lift tickets, passes, and any other summer product or activity of the resort
    • Complete daily cash outs and reconciliations
    • Assist guests with ticket/pass/activities issues
    • Provide the guest with general resort and town information
    • Maintain Lost & Found articles
    • Maintain comment cards
    • Assist other departments when requested
    • General cleaning duties
    • Other duties as required

    Requirements

    • Experience in the tourism industry or a guest relations type atmosphere
    • Excellent communication skills
    • Excellent customer service skills
    • Excellent sales skills
    • Excellent cash handling experience
    • Previous computer knowledge
    • Team player
    • English as a first language, other languages an asset
    • Mature, enthusiastic, and guest service oriented
    • Thrives in a fast-paced environment
    • Well-organized
    • Attention to detail
    • Good time management skills
    • Excellent communication skills
    • Conflict resolution skills an asset
    • Ability to multi-task and willingness to assist other departments when required

    Email Application »    Permalink   This is a Full Time Seasonal position.

    Retail Merchandiser & Buyer

    The Retail Merchandiser and Buyer is responsible for the store’s merchandising; assisting with soft good and souvenir item purchasing; supporting the retail manager in management of product. This position requires the ability to manage various responsibilities both behind the scenes and on the front line. The merchandiser will ensure that all aspects of the department run efficiently to maximize the guests experience, sales and profitability of each division.

    Responsibilities

    • Working with the retail staff on merchandising at all RMR locations related to store presentation.
    • Programming for all soft goods and souvenir items for data entry of new and existing product to ensure accurate reporting is achieved.
    • Assist with the shipping and receiving all retail inventories.
    • Assisting with the loss prevention “LP” strategy.
    • Assisting with the organizing all warranty and repair items with customers, staff and companies which we purchase from to offer outstanding customer service.
    • Attending appointments with sales reps and retail shows to remain up to date on new products and lines. Attend regional and national trade fairs as approved.
    • Assist the Retail Manager.
    • Monthly and annual inventory checks for re-orders and to follow the LP strategy.
    • Ensure a safe work environment.

    Requirements

    • Post Secondary Education in Business/Sales or Tourism program
    • Minimum 2 yrs experience in a retail environment
    • Minimum 1 yr experience in purchasing or merchandising preferably related to outdoor/sporting goods
    • Comprehensive knowledge of resort retail operations and procedures
    • Passionate about mountain lifestyle and culture
    • Advanced computer skills in Excel, PowerPoint, Paradocs, and Microsoft Word are essential
    • Excellent communication and organisation
    • Detail oriented
    • Proven sales skills and experience
    • Able to perform heavy lifting
    • Must have a valid driver’s license
    • Flexibility to work overtime or on call
    • Able to meet deadlines and work with ongoing changes

    Email Application »    Permalink   This is a Full Time Seasonal position.

    Bungee Bounce Attendant

    Bungee Bounce Attendants are responsible for the safe operation of our Bungee Trampoline and validation of ride tickets. This is a full time seasonal position for operations during July and August.

    Responsibilities

    • Understand the proper use of the ticket scanners and their functions
    • Ensure that all guests and staff accessing the Bungee Bounce are in possession of a valid ticket or pass
    • Control the flow of passengers using the Bungee Bounce
    • Ensure guests are within the designed user restrictions
    • Provide guests with general resort and town information
    • Instruct guests on proper use of the Bungee Bounce to ensure a safe ride
    • Set up and take down of ride line equipment such as poles, ropes, mazes and signs

    Requirements

    • Must have a passion for the outdoors and the ability to work in all weather conditions
    • Must be able to do strong physical labor, lifting up to 50lbs
    • Must be able to work flexible shifts (we operate on weekends and holidays)
    • Mature, enthusiastic, and guest service oriented
    • First aid skills an asset
    • Ability to multi-task and communicate clearly over a radio
    • Willingness to assist other departments when required
    • No transportation or staff housing is provided

    Email Application »    Permalink   This is a Full Time Seasonal position.

    Coaster Attendant / Summer Gondola Operator

    Mountain Coaster attendants are responsible for the safe operation of our gondola, mountain coaster and validation of all tickets. There are part-time, full-time, morning and evening shifts available. We are now hiring for May through August, with training to start in May. Work history in the summer increases eligibility for winter employment.

    Responsibilities

    • Understand the proper use of the ticket scanners and their functions.
    • Ensure that all guests and staff accessing the gondola/coaster are in possession of a valid ticket or pass.
    • Control the flow of passengers riding the gondola/coaster.
    • Transport carts from the gondola to the coaster.
    • Provide guests with general resort and town information.
    • Instruct guests on proper use of the coaster to ensure a safe ride.
    • Set up and take down of lift line equipment such as poles, ropes, mazes and signs.
    • General safe operation of Gondola lift and Mountain Coaster.

    Requirements

    • Must have a passion for the outdoors and the ability to work in all weather conditions.
    • Must be able to do strong physical labor (transporting mountain coaster toboggans.)
    • Must be able to work flexible shifts. (Daily operation could range from 6am – 9pm.)
    • Mature, enthusiastic, and guest service oriented.
    • First aid skills an asset.
    • Ability to multi-task and communicate clearly over a radio.
    • Willingness to assist other departments when required.
    • No transportation or staff housing is provided.

    Email Application »    Permalink   This is a Full Time Seasonal position.

    Boot Fitter

    As a boot fitter you will be responsible for delivering a world class boot fitting experience. This position is responsible for hard good sales and custom boot fitting within the resort owned retail shop at the base of the resort.

    • Position is full-time hourly with a base rate plus sales based commissions.
    • Position includes Season Pass, resort discounts and other benefits.

    Responsibilities

    • Deliver exceptional service and quality
    • Assess guest’s needs and create foot beds and boot adjustments accordingly
    • Resolve customer problems efficiently and professionally
    • Demonstrate proficiency in selling skills
    • Keep an organized & presentable work area
    • Maintain the facility in a clean and safe manner

    Requirements

    • Flexibility as schedule will include day, evening and weekend shifts
    • 2+ years of experience as a boot fitter
    • Create custom boots, liners, and foot beds for skiers and snowboarders
    • Formal boot fitting training would be considered an asset i.e. Masterfit University
    • Extensive knowledge and use of products and tools of the trade – punches, foot bed grinders, etc
    • Strong problem-solving and decision-making skills
    • Work both in a team and independently
    • Manage priorities
    • English as a first language, French and/or German language an asset
    • Knowledge of Skiing, Equipment, Biomechanics and Boot fitting techniques
    • Ability to work alone with minimal supervision
    • Well-organized
    • Good time management skills
    • Excellent communication skills
    • Conflict resolution skills.

    Email Application »    Permalink   This is a Full Time Seasonal position.


    Food & Beverage

    Rockford & Mackenzie Common

    Servers

    ​Rockford and the Mackenzie Common at Revelstoke Mountain Resort are looking for dynamic individuals to fill seasonal and year-round positions in Revelstoke, BC! If you want to grow your hospitality experience with one of Canada’s Leading Hospitality Companies we want to talk to you!

    Responsibilities

    • Be enthusiastic, outgoing, positive and upbeat
    • Accommodating and willing to go the extra mile
    • Ability to build professional relationships with guests
    • Prompt table greeting
    • Learn and maintain knowledge of food and beverage menus
    • Table service for guests (taking orders, answering menu and beverage inquiries, placing orders with kitchen)
    • Running food to tables
    • Quality checks
    • Processing bills and taking payment
    • Handling guest concerns with the support of the management team

    Requirements

    • Attention to detail
    • Pride in style and personal appearance, well groomed
    • Remains calm under pressure
    • Ability to organize and plan
    • Sales ability
    • Excellent verbal communication
    • Product knowledge
    • Ability to maintain sense of urgency and keep momentum
    • Desire to be part of a team and contribute as such
    • High level of self confidence
    • Sincere desire to please others and do a great job

    Email Application »    Permalink   This is a Full Time Seasonal position.

    Front of House Supervisor

    Rockford at Revelstoke Mountain Resort is looking for dynamic individuals to fill seasonal and year-round positions in Revelstoke, BC! If you want to grow your hospitality experience with one of Canada’s Leading Hospitality Companies we want to talk to you!​ Front of House Supervisor is a leadership development position related to all front of house operations and crew.

    Responsibilities

    • Shift management in support of management team
    • Ensuring complete guest satisfaction and team morale during supervisory shifts
    • Other duties as assigned by management team
    • Handling guest concerns and compliments
    • Running food and performing table-side service during busy periods to support your service team ​

    Requirements

    • Previous serving experience in a high volume, full-service restaurant
    • Previous restaurant leadership is an asset
    • Natural leadership capabilities
    • Excellent interpersonal skills – imitative, positive attitude, communication skills, professional appearance/grooming
    • Excellent work ethic: driven, organized, good administration skills, dependable, flexible

    Email Application »    Permalink   This is a Full Time position.

    Jr. Assistant Manager

    ​Rockford at Revelstoke Mountain Resort is looking for dynamic individuals to fill seasonal and year-round positions in Revelstoke, BC! If you want to grow your hospitality experience with one of Canada’s Leading Hospitality Companies we want to talk to you! Under the guidance of the General Manager, this position is responsible ensuring all aspects of the bar and restaurant’s operations run smoothly and according to the policies, procedures and goals of the company and government employment standards. The Jr. Assistant Manager will support the role of General Manager to increase long term profitability through continuous improvement of team member morale, guest satisfaction and excellence in operations execution. You must provide the highest level of service and care to our guests and to your crew members.

    Responsibilities

    Based on job description includes but is not limited to:

    • Shift Management
    • Providing crew leadership and maintaining focus and morale
    • Communicating with guests to ensure satisfaction
    • All other key areas and tasks as required by the General Manager

    Requirements

    • Previous Management experience in a high volume, full service restaurant
    • Proven Leadership Skills; People development, floor management, company policies and procedures, time management, problem solving/decision making
    • Excellent Interpersonal Skills; Initiative, Positive Attitude, communication skills, professional appearance/grooming
    • Excellent Work Ethic; Driven, Organized, Good Administration Skills, Dependable, Flexible.

    Email Application »    Permalink   This is a Full Time position.

    Line Cook

    To produce all assigned menu items in an efficient and consistent manner while following the specifications, recipes and techniques of the company.

    Responsibilities

    • Maintain quality and speed of output
    • Desire and ability to work as part of a team
    • Knowledge of company food specifications and platings
    • Adherence to cost control guidelines
    • Food handling
    • Cleanliness

    Requirements

    • Previous experience in a full service restaurant is an asset
    • Attention to detail
    • Ability to work independently
    • Organizational Skills
    • Adherence to company specifications
    • Basic food handling and preparation knowledge
    • Works well under pressure
    • Reliable
    • High tolerance for repetition

    Email Application »    Permalink   This is a Full Time Seasonal position.

    Prep Cook

    Responsibilities

    • Maintain quality and speed of output
    • Desire and ability to work as part of a team
    • Knowledge of company food specifications and platings
    • Adherence to cost control guidelines
    • Food handling
    • Cleanliness

    Requirements

    • Previous experience in a full service restaurant is an asset
    • Attention to detail
    • Ability to work independently
    • Organizational Skills
    • Adherence to company specifications
    • Basic food handling and preparation knowledge
    • Works well under pressure
    • Reliable
    • High tolerance for repetition

    Email Application »    Permalink   This is a Full Time position.

    Revelation Lodge

    No positions are currently open.


    The Sutton Place Hotel

    Room Attendant

    The Sutton Place Hotel Revelstoke is committed to providing our guests with the highest level of service and product presentation. Room Attendants are responsible for the cleanliness of guest suites and public areas. Duties includes but are not limited to linen changes, making beds, sweeping, mopping, vacuuming, dusting, cleaning windows, cleaning washrooms, stocking linen closets and supply areas. Hours of this position are Monday to Sunday with various start times depending upon hotel occupancy.

    Responsibilities

    • Sweep, mop wash, polish floors
    • Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture;
    • Make beds, change sheets and distribute clean towels and toiletries;
    • Stock linen closet and supplies area;
    • Clean bathroom fixtures and appliances;
    • Clean public areas such as changing room, showers and elevators;
    • Pick up debris and empty trash container;
    • Wash windows, walls and ceilings.

    Requirements

    • Hospitality experience preferred
    • Functional English language skills
    • Must be able to lift at least 25 pounds, in good health, and capable of working in a physically demanding job.

    Email Application »    Permalink   This is a Full Time position.

  • Hiring Requirements

    • Social Insurance number (Tax File Number): All employees are required to have a copy of their SIN number before work can commence. Proof of application is acceptable for international employees and must be applied for upon arrival in Canada. Please visit Service Canada for more information
    • Health Care Number
    • Valid Work Visa (international applicants)
    • Valid Driver's License (if required for position)
    • Banking Information: Bank name, address, branch number, transit number, and account number. A VOID cheque is preferred
    • Emergency Contact: Name, relationship, street address and phone number
    • Permanent Mailing Address for tax information and other important documents
  • Frequently Asked Questions

    Q: When do seasonal employment positions start?

    Our winter season kicks off in November with a closing date in April. Our summer season begins in May and runs until October. Start dates vary according to the position applied for, but typically begin one week prior to seasonal operations.

    Q: Does Revelstoke Mountain Resort offer staff accommodation?

    Revelstoke Mountain Resort does not offer staff accommodation at this time. The town of Revelstoke offers a variety of accommodation options. Please make a rental application at Revelstoke Property Services or view private rental listings on The Stoke List classifieds. International Applicants

    Q: I am not from Canada. What do I need to do to work at Revelstoke Mountain Resort?

    In order to be legally entitled to work in Canada, you will need to provide the following:

    • A Valid Work Permit
    • Social Insurance Number (SIN) or acknowledgment of receipt that you have applied for one. For general inquiries, you can contact the office by email at [email protected], visit the Social Development Canada website or call toll free in Canada: 1.800.206.7218. We encourage you to apply in person as your application will be certified and your documents will be returned to you immediately. You should receive your SIN card in approximately three weeks
    • Criminal Record Check (International Applicants are required to obtain a Criminal Record Check before leaving their home country) Your clearance must be dated within the last 18 months
    • Photo Identification (Government issued id only: passport, drivers license, etc)

    Q: I am not from Canada. How do I obtain a work permit?

    To apply for your Canadian Work Permit, you must contact the Canadian Embassy or Consulate in your country. Please remember that the application process can take several months.

    Q: I am applying for my work permit and have been told that I need a letter of offer to obtain the permit. Can Revelstoke Mountain Resort do this for me?

    Revelstoke Mountain Resort cannot give letters of offer to foreign workers who require such an offer to apply for their permit to come to Canada. You must apply for a Working Holiday Permit visa. This permit/visa does not require you to have arranged employment before entering Canada.

    Q: Does Revelstoke Mountain Resort sponsor people?

    At present, Revelstoke Mountain Resort does not offer sponsorships. You are required to obtain a work permit yourself for all occupations.

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