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Employment at Revelstoke Mountain Resort

Revelstoke Mountain Resort looks for individuals who are courageous, compassionate, and competitive; thrive on positive, frequent customer contact; have an adventurous spirit and are enthusiastic, sincere, and fun loving. Revelstoke Mountain Resort fosters a work environment where diversity is valued, quality of life is enhanced and individual aspirations are fulfilled.

No phone calls please - only successful applicants will be contacted.
  • Current Employment Opportunities

    RMR Seasonal

    Experienced Groomer/Winchcat Operator

    The grooming crew is responsible for operating grooming equipment in accordance with RMR procedures and training.

    Responsibilities

    • Operate all grooming equipment in a safe and responsible manner
    • Carry out pre and post trip inspections and complete daily log sheets
    • Report any issues to supervisor and maintenance department
    • Rebuilding and maintaining high traffic slopes

    Requirements

    • Previous experience operating groomer/winchcat
    • Understanding of mountain resort operations and basic cat maintenance
    • Self motivated, able to work independently
    • Team oriented
    Please apply online via our employment application form.
    Guest Services Agent

    The Guest Services agent continually strives to provide our guest with the ultimate ski adventure. You are expected to market the products, services, programs, benefits and qualities of Revelstoke Mountain Resort and Selkirk Tangiers Heli Skiing to our guests.

    • Seasonal employment

    Responsibilities

    • Answer guest inquiries and complaints in a professional manner
    • Sell lift tickets, passes, and any other ski product of the resort
    • Complete daily cash outs and reconciliations
    • Ticket Checking, validate all tickets/passes
    • Assist guests with ticket/pass issues
    • Provide the guest with general resort and town information
    • Maintain Lost & Found articles
    • Maintain comment cards
    • Assist other departments when requested
    • General cleaning duties
    • Other duties as required

    Requirements

    • Experience in the ski industry or a guest relations type atmosphere
    • Excellent communication skills
    • Excellent customer service skills
    • Excellent sales skills
    • Excellent cash handling experience
    • Previous computer knowledge
    • Team player
    • English as a first language, French language an asset
    • Mature, enthusiastic, and guest service oriented
    • Thrives in a fast-paced environment
    • Well-organized
    • Attention to detail
    • Good time management skills
    • Excellent communication skills
    • Conflict resolution skills an asset
    • Ability to multi-task and willingness to assist other departments when required
    Please apply online via our employment application form.
    Ticket Checker

    Ticket Checkers are responsible for the validation of all tickets and passes. This position will ensure all ticket checking policies and procedures are upheld.

    Responsibilities

    • Understand the proper use of the ticket scanners and their functions
    • Ensure that all guests and staff accessing the lifts are in possession of a valid ticket or pass
    • Assist guests with ticket/pass issues
    • Answer guest inquiries and complains in a professional manner
    • Provide the guest with general resort and town information
    • Work outdoors for long periods of time in varying weather conditions

    Requirements

    • Previous Ticket Checking experience asset
    • Excellent communication skills
    • Excellent customer service skills
    • Team player
    • Enjoy working outside
    • English as a first language, French language an asset
    • Mature, enthusiastic, and guest service oriented
    • Thrives in a fast-paced environment
    • Well-organized
    • Attention to detail
    • Conflict resolution skills an asset
    • Ability to multi-task
    Please apply online via our employment application form.
    Rental Technician

    Rental Technicians are responsible for fitting guests with the appropriate equipment for their needs. This team is customer focused and plays a key role in creating a memorable experience for our guests.

    Responsibilities

    • Maintain and prepare all equipment rentals following all applicable safety protocol
    • Ensuring guests accurately complete rental forms
    • Proper fitting of rental equipment for the guest's skill level
    • Check rental equipment for damage when returned

    Requirements

    • Excellent customer services skills
    • Excellent sales skills
    • Able to work in a fast paced environment
    • Team Player
    • Self motivated, able to work independently
    • Mature, friendly and well groomed
    Please apply online via our employment application form.
    Repair Technician

    Repair Technicians are responsible for repairing and tuning the rental fleet as well as guest equipment as well as helping out in the rental shop with equipment selection and binding adjustments.

    Responsibilities

    • Become familiar and confident with all product knowledge
    • Assess the repair/tuning needs for the guest
    • Repair and tune equipment
    • Ensure customer satisfaction

    Requirements

    • Previous experience/knowledge
    • Excellent customer services skills
    • Excellent sales skills
    • Excellent organizational skills
    • Attention to detail
    • Must be able to do some physical labor
    Please apply online via our employment application form.
    Retail Sales Associate

    Retail Sales Associates are responsible for assisting customers with products and purchases. This team is friendly and fun, with a passion for ski/board fashion and merchandise.

    Responsibilities

    • Inventory, sell and display sports gear and logo wear
    • Assist our guests with their selection of merchandise
    • Become familiar and confident with product knowledge
    • Ensure all products are well stocked, the store is clean and tidy
    • Daily cashouts

    Requirements

    • Experience in the ski industry or a retail type atmosphere
    • Excellent customer services skills
    • Excellent sales skills
    • Attention to detail
    • Previous cash handling skills
    • Mature, friendly and well groomed
    • High School diploma
    Please apply online via our employment application form.
    Ground Crew

    The Ground Crew is responsible for organizing parking lot set up and presentation, directing traffic to parking areas, assisting guests with parking, snow removal and general property maintenance. This team is well organized and has a passion for the outdoors.

    Responsibilities

    • Daily set up of parking areas
    • Organizing and coordinating guest parking
    • Snow removal around lodges
    • Provide guests with general resort information

    Requirements

    • Must have a passion for the outdoors
    • Must be able to do some physical labor
    • Strong communication skills
    • Excellent organizational skills
    • Able to work in a fast paced environment
    • Team player
    • Self motivated, able to work independently
    • Mature, friendly and well groomed
    Please apply online via our employment application form.
    Lift Operations Assistant Supervisor

    This is a full-time, seasonal position reporting directly to the Lift Operations Supervisor. There are currently 2 openings for this position.

    Responsibilities

    • Assisting the Lift Operations Supervisor
    • Working directly with the Lift Operations, Tube Park, Grounds Crew and Ticket Checking team
    • Staff training, scheduling, payroll, departmental documentation, budgeting, etc
    • Supervision of approximately 40 full & part-time staff
    • Coordinating Lift Operations with other departments on the mountain
    • Maintaining a high level of customer service and professionalism in the department
    • Respect and adherence to RMR's company policies & protocols, as well as industry, provincial and federal standards

    Requirements

    • Experience operating surface and aerial lifts
    • Possess excellent employee and public relation skills and enjoy working with the public
    • Experience in a supervisory role
    • Mature, energetic, dependable and self-motivated
    • Risk management experience
    • Mechanical experience
    • Advanced level skier or snowboarder
    • Enjoy working outdoors in all kinds of weather
    • Knowledge of the mountain and surrounding area
    • Current driver's license and acceptable driver's abstract
    • Good physical and mental condition
    Please apply online via our employment application form.
    Lift Attendant/Operator

    Lift Attendants/Operators are responsible for the safe loading and unloading of guests and efficient operation of the lift. This team has a key role in exceeding guest service expectations, by creating a friendly and positive atmosphere.

    Responsibilities

    • Set up and take down/maintenance of lift line equipment such as ramps, mazes and signs
    • Assists guests with loading and unloading
    • Safe operation of the lift
    • Assist with organizing guests efficiently onto the lift
    • Answer guest inquiries

    Requirements

    • Must have a passion for the outdoors
    • Must be able to do some physical labor
    • Excellent communication skills
    • Mature, friendly and well groomed
    • Team Player
    • Self motivated, able to work independently
    Please apply online via our employment application form.
    Tube Park Attendant

    Tube Park Attendants are responsible for the efficient operation of the mountain Tube Park lanes and the safety of the guests that use them. They assist customers of all abilities load and unload tubes in all weather conditions.

    Responsibilities

    • Provide excellent customer service and create positive memories for the guests
    • Operate the assigned Magic Carpet safely and efficiently
    • Assist children as required
    • Maintain all operational aspects of the assigned Tube Park – ramps, straw and general snow maintenance

    Requirements

    • Possess excellent employee and public relation skills and enjoy working with the public
    • Mature, energetic, dependable and self-motivated
    • Enjoy working outdoors in all kinds of weather
    • Knowledge of the mountain and surrounding area
    • Own personal transportation
    • Able to work outside in extremely cold weather
    • Capable of performing physical duties (i.e. standing for long periods of time, using various hand tools, lifting, etc)
    • Able to think quickly and react accordingly while maintaining the highest regard for the safety of the guest, your co-workers and yourself
    • Must be outgoing, energetic, and have a passion for helping people
    • Must be able to maintain a calm, friendly manner under periods of stress and be proactive in handling difficult situations
    Please apply online via our employment application form.
    Ski & Snowboard Pros (Levels 2, 3 & 4)
    • Position runs early December 2013 - March 31, 2014
    • Reports to: On Snow Coordinator/Trainer and Snow School Manager
    • Wage: $12-23/hr based on qualifications
    Snow School Pros are responsible for teaching people of all ages to improve their skills and abilities on the hill. A priority is put on providing excellent customer service to all guests and other resort employees. A Pro's goal is to enhance the experience of everyone they meet and to ensure good memories that promote return visits.

    Essential Job Functions

    • Maintain a safe environment for all guests and staff
    • Teach skiing or snowboarding to guests and staff
    • Represent the resort in a positive, professional manner
    • Assist in media functions and events when required
    • Assist other departments when called upon

    Minimum Requirements

    • CSIA or CASI Level 2 or equivalent
    • Enjoy working with people
    • Ability to teach both children and adults
    • Ability to work outside in all weather conditions
    • Bondable
    • Comply with company and department grooming standards
    • You have a passion to work outside on the slopes
    • You have a passion for people
    • You take pleasure in creating a memorable experience for a guest
    • You want to improve your skills and increase your level of certifications
    Please send resume and cover letter to dsculnick@revelstokemountainresort.com

    Revelation Lodge

    Barista / Cashier

    Baristas and cashiers are responsible for cash handling and accurate money transactions, stocking and cleaning, taking food and drink orders while performing excellent customer service in a high volume setting.

    Required Skills & Abilities

    • Mature & Accountable
    • British Columbia Serving it Right Certificate
    • Strong interdepartmental communication
    • Enthusiastic & Outgoing
    • Genuine compassion for people
    • Sense of urgency and work ethic
    • Calm and organized demeanour under pressure
    • Self-confident
    • Strong initiative and drive
    • Self-motivated
    • Open minded & Flexible
    • Team player
    Please send resume and cover letter to revlodgejobs@gmail.com
    Service Assistant

    Service assistants are primarily responsible for ensuring the lodge is kept clean, stocked and visually appealing while working in a fast-paced, team environment.

    Key Responsibilities

    • Clearing & Cleaning tables ensuring they are ready for the next guest
    • Stocking products
    • Snow Blowing and Shoveling of public spaces as needed
    • Maintaining Recycling Program
    • Maintain Cleanliness of Bathrooms
    • Assisting Begbie Bar

    Required Skills & Abilities

    • Mature & Accountable
    • Strong interdepartmental communication
    • Enthusiastic & Outgoing
    • Genuine compassion for people
    • Sense of urgency and work ethic
    • Calm and organized demeanour under pressure
    • Self-confident
    • Strong initiative and drive
    • Self-motivated
    • Open minded & Flexible
    • Team player
    Please send resume and cover letter to revlodgejobs@gmail.com
    Prep Cook

    Key Responsibilities

    • Maintain quality and speed of output
    • Desire and ability to work as part of a team
    • Knowledge of company food specifications and platings
    • Adherence to cost control guidelines
    • Food handling
    • Cleanliness

    Required Skills & Abilities

    • Previous experience in a full service restaurant is an asset
    • Attention to detail
    • Ability to work independently
    • Organizational Skills
    • Adherence to company specifications
    • Basic food handling and preparation knowledge
    • Works well under pressure
    • Reliable
    • High tolerance for repetition
    Please send resume and cover letter to revlodgejobs@gmail.com
    Line Cook

    To produce all assigned menu items in an efficient and consistent manner while following the specifications, recipes and techniques of the company.

    Key Responsibilities

    • Maintain quality and speed of output
    • Desire and ability to work as part of a team
    • Knowledge of company food specifications and platings
    • Adherence to cost control guidelines
    • Food handling
    • Cleanliness

    Required Skills & Abilities

    • Previous experience in a full service restaurant is an asset
    • Attention to detail
    • Ability to work independently
    • Organizational Skills
    • Adherence to company specifications
    • Basic food handling and preparation knowledge
    • Works well under pressure
    • Reliable
    • High tolerance for repetition
    Please send resume and cover letter to revlodgejobs@gmail.com
    Dishwasher / Porter

    To provide all areas of the restaurant with clean, sanitized dishware on a timely basis. To maintain the dish area in a good state of organization, repair and sanitation.

    Key Responsibilities

    • Maintaining quality and speed of output
    • Adherence to cost control guidelines

    Required Skills & Abilities

    • Ability to maintain sense of urgency, keep momentum
    • Attention to detail
    • Ability to work independently
    • A positive, outgoing personality
    Please send resume and cover letter to revlodgejobs@gmail.com
    Bartenders - Begbie Lounge

    To provide fantastic beverage and food offerings to our guests and servers in an efficient and consistent manner, while maintaining a positive and cooperative attitude. This role varies depending on the level of business. When not busy, Bartenders will serve both food and beverages in the lounge in addition to providing beverages for servers.

    Key Responsibilities

    • Learn and maintain knowledge of all beverages featured in our menus
    • General knowledge of standard cocktails and highballs
    • Provide full food and beverage service to guests seated at the bar
    • Prepare beverages promptly and accurately for servers and guests
    • Maintain cleanliness in all areas of Begbie Bar & Lounge
    • Any other duties as requested by managers and supervisors

    Required Skills & Abilities

    • Previous serving experience at a highly competent level required
    • Highly organized
    • Desire to be part of a team and contribute as such
    • Complete technical bartender knowledge
    • Ability to assert authority and make sound judgments with confidence
    • Cost Control Skills
    • Cash Handling Skills
    • British Columbia Serving it Right Certificate
    Please send resume and cover letter to revlodgejobs@gmail.com

    Rockford & Mackenzie Common Tavern

    Barista

    To provide our guests and servers with beverages in an efficient and consistent manner, while maintaining a positive and cooperative attitude.

    Required Skills & Abilities

    • Mature and accountable
    • Strong interdepartmental communication
    • Enthusiastic and outgoing
    • Genuine compassion for people
    • Sense of urgency and work ethic
    • Calm and organized demeanor under pressure
    • Self-confident
    • Strong initiative and drive
    • Self-motivated
    • Open minded & flexible
    • Team player
    Please send resume and cover letter to revrockfordjobs@gmail.com
    Servers

    To provide our guests with efficient and friendly food and beverage service while following the policies and procedures of the company.

    Key Responsibilities

    • Be enthusiastic, outgoing, positive and upbeat
    • Accommodating and willing to go the extra mile
    • Ability to build professional relationships with guests
    • Prompt table greeting
    • Learn and maintain knowledge of food and beverage menus
    • Table service for guests (taking orders, answering menu and beverage inquiries, placing orders with kitchen
    • )
    • Running food to tables
    • Quality checks
    • Processing bills and taking payment
    • Handling guest concerns with the support of the management team

    Required Skills & Abilities

    • Attention to detail
    • Pride in style and personal appearance, well groomed
    • Remains calm under pressure
    • Ability to organize and plan
    • Sales ability
    • Excellent verbal communication
    • Product knowledge
    • Ability to maintain sense of urgency and keep momentum
    • Desire to be part of a team and contribute as such
    • High level of self confidence
    • Sincere desire to please others and do a great job
    Please send resume and cover letter to revrockfordjobs@gmail.com
    Prep Cook

    Key Responsibilities

    • Maintain quality and speed of output
    • Desire and ability to work as part of a team
    • Knowledge of company food specifications and platings
    • Adherence to cost control guidelines
    • Food handling
    • Cleanliness

    Required Skills & Abilities

    • Previous experience in a full service restaurant is an asset
    • Attention to detail
    • Ability to work independently
    • Organizational Skills
    • Adherence to company specifications
    • Basic food handling and preparation knowledge
    • Works well under pressure
    • Reliable
    • High tolerance for repetition
    Please send resume and cover letter to revrockfordjobs@gmail.com
    Line Cook

    To produce all assigned menu items in an efficient and consistent manner while following the specifications, recipes and techniques of the company.

    Key Responsibilities

    • Maintain quality and speed of output
    • Desire and ability to work as part of a team
    • Knowledge of company food specifications and platings
    • Adherence to cost control guidelines
    • Food handling
    • Cleanliness

    Required Skills & Abilities

    • Previous experience in a full service restaurant is an asset
    • Attention to detail
    • Ability to work independently
    • Organizational Skills
    • Adherence to company specifications
    • Basic food handling and preparation knowledge
    • Works well under pressure
    • Reliable
    • High tolerance for repetition
    Please send resume and cover letter to revrockfordjobs@gmail.com
    Hosts

    To provide a prompt and warm reception of all guests and find suitable seating, while providing other measures of customer service.

    Key Responsibilities

    • Provide a great first impression when guests arrive, and a lasting impression as you invite departing guests back for another visit
    • Maintain a cooperative and positive attitude at all times towards guests and fellow team members
    • Answering the phone for general customer service, taking reservations and Room Service orders
    • Executing Room Service orders (ringing in order, delivering to hotel guests and taking payment)
    • Ensure you are seating the most desirable tables at all times
    • Anticipate guest transition and the timing of table turns
    • Smile!
    • Opening front door for guests
    • Seating guests
    • Cleaning and resetting of dirty tables
    • Maintain the cleanliness and appearance of entryway and washrooms
    • Running food to tables as required
    • Perform quality checks as guests depart and thank them for their visit

    Required Skills & Abilities

    • Pride in style and personal appearance, well groomed
    • Very organized
    • Ability to prioritize
    • Ability to think ahead
    • Excellent communication skills, including a pleasant and professional phone manner
    • Problem solving ability
    • Ability to be perceptive to guests' needs
    • Ability to deal positively in stressful situations
    • High level of attention to detail
    • Able to take direction
    • Able to deal with compliments and guest concerns with the support of management
    Please send resume and cover letter to revrockfordjobs@gmail.com
    Front of House Supervisors

    The Front of House Supervisor is a leadership development position related to all front of house operations and crew.

    Key Responsibilities

    • Shift management in support of management team
    • Ensuring complete guest satisfaction and team morale during supervisory shifts
    • Other duties as assigned by management team
    • Handling guest concerns and compliments
    • Running food and performing table-side service during busy periods to support your service team

    Required Skills & Abilities

    • Previous serving experience in a high volume, full-service restaurant
    • Previous restaurant leadership is an asset
    • Natural leadership capabilities
    • Excellent interpersonal skills – imitative, positive attitude, communication skills, professional appearance/grooming
    • Excellent work ethic: driven, organized, good administration skills, dependable, flexible
    Please send resume and cover letter to revrockfordjobs@gmail.com
    Dishwasher

    To provide all areas of the restaurant with clean, sanitized dishware on a timely basis. To maintain the dish area in a good state of organization, repair and sanitation.

    Key Responsibilities

    • Maintaining quality and speed of output
    • Adherence to cost control guidelines

    Required Skills & Abilities

    • Ability to maintain sense of urgency, keep momentum
    • Attention to detail
    • Ability to work independently
    • A positive, outgoing personality
    Please send resume and cover letter to revrockfordjobs@gmail.com
    Breakfast Cook

    To produce all assigned menu items in an efficient and consistent manner while following the specifications, recipes and techniques of the company.

    Key Responsibilities

    • Maintain quality and speed of output
    • Desire and ability to work as part of a team
    • Knowledge of company food specifications and platings
    • Adherence to cost control guidelines
    • Food handling
    • Cleanliness

    Required Skills & Abilities

    • Previous experience in a full service restaurant is an asset
    • Attention to detail
    • Ability to work independently
    • Organizational Skills
    • Adherence to company specifications
    • Basic food handling and preparation knowledge
    • Works well under pressure
    • Reliable
    • High tolerance for repetition
    Please send resume and cover letter to revrockfordjobs@gmail.com
    Bartender

    To provide our guests and servers with beverages in an efficient and consistent manner, while maintaining a positive and cooperative attitude. This role varies depending on the level of business. When not busy, Bartenders will serve both food and beverages in the lounge in addition to providing beverages for servers.

    Key Responsibilities

    • Learn and maintain knowledge of all beverages featured in our menus
    • General knowledge of standard cocktails and highballs
    • Provide full food and beverage service to guests seated at the bar
    • Prepare beverages promptly and accurately for servers and guests
    • Maintain cleanliness behind the bar
    • Any other duties as requested by managers and supervisors

    Required Skills & Abilities

    • Previous serving experience at a highly competent level required
    • Highly organized
    • Desire to be part of a team and contribute as such
    • Complete technical bartender knowledge
    • Ability to assert authority and make sound judgments with confidence
    • Cost Control Skills
    • Cash Handling Skills
    Please send resume and cover letter to revrockfordjobs@gmail.com

    The Sutton Place Hotel

    Daytime & Evening Janitors

    The Sutton Place Hotel Revelstoke is committed to providing our guests with highest level of service and product presentation. Janitors are responsible for the cleanliness of all public areas throughout the property.

    Main Duties

    • Sweep, mop wash, and polish floors
    • Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture
    • Clean public bathroom fixtures and appliances
    • Clean public areas such as changing room, showers and elevators
    • Pick up debris and empty trash containers
    • Wash windows, hallway walls and ceilings

    Skills, Knowledge & Work Experience

    • Hospitality experience preferred
    • Functional English language skills

    Working Conditions

    • Hours of this position are Monday to Sunday with various start times depending upon hotel occupancy
    • All other conditions of work are as per the BC Employment Standards Act

    Physical Requirements

    • Must be able to lift at least 50 pounds, in good health, and capable of working in a physically demanding job
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.
    Night Security

    The Sutton Place Hotel Revelstoke requires an overnight Security Agent. The Security Agent is responsible for patrolling resort premises and maintain security, respond in a professional manner to alarms, investigate disturbances, document daily/nightly activities, warn persons of rule infractions or violations. The Hotel Security Agent must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. The Hotel Security Agent must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

    Core Competencies

    • Customer Focus
    • Communication
    • Problem Solving
    • Accountability and Dependability
    • Ethics and Integrity

    Requirements

    • High School Diploma, G.E.D. or equivalent
    • Experience in all aspects of customer service and people management
    • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
    • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • Exceptional conflict resolution, negotiation, and objection handling skills
    • Able to respond quickly in a dynamic and changing environment
    • Able to effectively communicate both verbally and in writing
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.
    Room Attendant

    The Sutton Place Hotel Revelstoke is committed to providing our guests with the highest level of service and product presentation. Room Attendants are responsible for the cleanliness or guest suites and public areas. Duties includes but are not limited to linen changes, making beds, sweeping, mopping, vacuuming, dusting, cleaning windows, cleaning washrooms, stocking linen closets and supply areas.

    Main Duties

    • Sweep, mop wash, polish floors
    • Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture
    • Make beds, change sheets and distribute clean towels and toiletries
    • Stock linen closet and supplies area
    • Clean bathroom fixtures and appliances
    • Clean public areas such as changing room, showers and elevators
    • Pick up debris and empty trash container
    • Wash windows, walls and ceilings

    Skills, Knowledge & Work Experience

    • Hospitality experience preferred
    • Functional English language skills

    Working Conditions

    • Hours of this position are Monday to Sunday with various start times depending upon hotel occupancy
    • All other conditions of work are as per the BC Employment Standards Act

    Physical Requirements

    • Must be able to lift at least 50 pounds, in good health, and capable of working in a physically demanding job
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.
    Evening & Daytime Laundry Attendant

    The Sutton Place Hotel Revelstoke is committed to providing our guests with the highest level of service and product presentation.

    Main Duties

    • Collecting, transporting, sorting, washing, drying and folding of hotel linens
    • Stock linen closet and supplies area

    Skills, Knowledge & Work Experience

    • Hospitality experience preferred
    • Functional English language skills

    Working Conditions

    • Hours of this position are Monday to Sunday with various start times depending upon hotel occupancy
    • All other conditions of work are as per the BC Employment Standards Act

    Physical Requirements

    • Must be able to lift at least 50 pounds, in good health, and capable of working in a physically demanding job
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.
    Concierge

    The Sutton Place Hotel Revelstoke is recruiting several Concierge Personnel for the upcoming winter season. Duties include assisting with arrivals and departures, providing outstanding guest service that meets and exceeds guest expectations. Concierge must possess a positive and upbeat personality, have the ability to multi-task, be detail-oriented and be able to problem solve.

    Core Competencies

    • Customer Focus
    • Excellent Communication Skills
    • Manage Schedule
    • Team Work
    • Quality Orientation
    • Problem Solving

    Job Duties

    • Assist with guest arrival and departures
    • Provide personalized service in a professional manner
    • Be knowledgeable of community and/or resort attractions and events
    • Answer enquiries regarding hotel services and registration by letter, by telephone and in person
    • Work closely and professionally with various departments
    • Maintain a clean and organized work environment
    • Maintain a high standard of personal hygiene and appearance

    Requirements

    • High School Diploma, G.E.D. or equivalent
    • Valid Driver's License with the ability to operate a standard transmission vehicle
    • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
    • Experience in all aspects of customer service
    • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
    • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • Able to effectively communicate both verbally and in writing
    • Ability to coordinate and organize
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.
    Guest Service Agent

    The Sutton Place Hotel Revelstoke requires a new Hotel Front Desk Clerk responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Other duties will include registering guests, making and modifying reservations. The Hotel Front Desk Clerk must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. The Hotel Front Desk Clerk must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

    Core Competencies

    • Customer Focus
    • Communication
    • Energy & Stress
    • Team Work
    • Quality Orientation
    • Problem Solving
    • Accountability and Dependability
    • Operating Equipment

    Job Duties

    • Maintain an inventory of vacancies, reservations and room assignments
    • Register arriving guests and assign rooms
    • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
    • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
    • Present statements of charges to departing guests and receive payment
    • Take over from the previous shifts cashier, checking and accepting float and takings
    • Work closely and professionally with various departments
    • Maintain a high standard of personal hygiene and appearance

    Requirements

    • High School Diploma, G.E.D. or equivalent
    • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
    • Experience in all aspects of customer service and people management
    • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
    • Strong working knowledge of accounting practices and principles
    • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • Exceptional conflict resolution, negotiation, and objection handling skills
    • Able to respond quickly in a dynamic and changing environment
    • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
    • Able to effectively communicate both verbally and in writing
    • Ability to coordinate and organize meetings, exhibits, and other events
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.
    Night Auditor

    The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. Hotel Night Auditors are required to work through the night shift on the front desk. They will make room reservations, provide information and services to guests and receive payment for services as well as specific night duties including the entering of accounting information and hotel security. In addition to their regular work duties, the Night Auditor must provide consistently high levels of customer service, ensuring that all hotel patrons enjoy their stay, and act as a spokesperson for the hotel at all times.

    Core Competencies

    • Customer Focus
    • Communication
    • Energy & Stress
    • Team Work
    • Quality Orientation
    • Problem Solving
    • Accountability and Dependability
    • Operating Equipment
    • Ethics and Integrity

    Job Duties

    • Maintain an inventory of vacancies, reservations and room assignments
    • Register arriving guests and assign rooms
    • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
    • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
    • Present statements of charges to departing guests and receive payment
    • Daily accounting data entry and reconciliations
    • Hotel security
    • Post all daily room and outstanding charges
    • Balance all revenue totals of cash and credits against revenue report
    • Take over from the evening cashier, checking and accepting float and takings
    • Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away
    • Accept and lock away keys from various departments
    • Prepare hotel operating reports and complete audit package to laid-down standards
    • Correct any errors or omissions made by GSA’s
    • Prepare Credit Card/Charge Card summaries and post to DAB’s account
    • Maintain a high standard of personal hygiene and appearance

    Requirements

    • High School Diploma, G.E.D. or equivalent
    • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
    • Experience in all aspects of customer service and people management
    • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
    • Strong working knowledge of accounting practices and principles
    • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • Exceptional conflict resolution, negotiation, and objection handling skills
    • Able to respond quickly in a dynamic and changing environment
    • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
    • Knowledge of cost analysis, fiscal management, and budgeting techniques
    • Able to effectively communicate both verbally and in writing
    • Ability to coordinate and organize meetings, exhibits, and other events
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.

    The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Policies and guidelines of the organization that apply to your position will be outlined when you report to work.