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Employment at Revelstoke Mountain Resort

Revelstoke Mountain Resort looks for individuals who are courageous, compassionate, and competitive; thrive on positive, frequent customer contact; have an adventurous spirit and are enthusiastic, sincere, and fun loving. Revelstoke Mountain Resort fosters a work environment where diversity is valued, quality of life is enhanced and individual aspirations are fulfilled.

No phone calls please - only successful applicants will be contacted.
  • Current Employment Opportunities

    The Sutton Place Hotel

    Room Attendant

    The Sutton Place Hotel Revelstoke is committed to providing our guests with the highest level of service and product presentation. Room Attendants are responsible for the cleanliness or guest suites and public areas. Duties includes but are not limited to linen changes, making beds, sweeping, mopping, vacuuming, dusting, cleaning windows, cleaning washrooms, stocking linen closets and supply areas.

    Main Duties

    • Sweep, mop wash, polish floors
    • Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture
    • Make beds, change sheets and distribute clean towels and toiletries
    • Stock linen closet and supplies area
    • Clean bathroom fixtures and appliances
    • Clean public areas such as changing room, showers and elevators
    • Pick up debris and empty trash container
    • Wash windows, walls and ceilings

    Skills, Knowledge & Work Experience

    • Hospitality experience preferred
    • Functional English language skills

    Working Conditions

    • Hours of this position are Monday to Sunday with various start times depending upon hotel occupancy
    • All other conditions of work are as per the BC Employment Standards Act

    Physical Requirements

    • Must be able to lift at least 50 pounds, in good health, and capable of working in a physically demanding job
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.
    Guest Service Agent

    The Sutton Place Hotel Revelstoke requires a new Hotel Front Desk Clerk responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Other duties will include registering guests, making and modifying reservations. The Hotel Front Desk Clerk must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. The Hotel Front Desk Clerk must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

    Core Competencies

    • Customer Focus
    • Communication
    • Energy & Stress
    • Team Work
    • Quality Orientation
    • Problem Solving
    • Accountability and Dependability
    • Operating Equipment

    Job Duties

    • Maintain an inventory of vacancies, reservations and room assignments
    • Register arriving guests and assign rooms
    • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
    • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
    • Present statements of charges to departing guests and receive payment
    • Take over from the previous shifts cashier, checking and accepting float and takings
    • Work closely and professionally with various departments
    • Maintain a high standard of personal hygiene and appearance

    Requirements

    • High School Diploma, G.E.D. or equivalent
    • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
    • Experience in all aspects of customer service and people management
    • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
    • Strong working knowledge of accounting practices and principles
    • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • Exceptional conflict resolution, negotiation, and objection handling skills
    • Able to respond quickly in a dynamic and changing environment
    • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
    • Able to effectively communicate both verbally and in writing
    • Ability to coordinate and organize meetings, exhibits, and other events
    Qualified applicants can forward a resume to JC Carlin at jcarlin@suttonplace.com.

    The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Policies and guidelines of the organization that apply to your position will be outlined when you report to work.

  • Hiring Requirements

    • Social Insurance number (Tax File Number): All employees are required to have a copy of their SIN number before work can commence. Proof of application is acceptable for international employees and must be applied for upon arrival in Canada. Please visit Service Canada for more information
    • Health Care Number.
    • Valid Work Visa (international applicants).
    • Valid Driver's License (if required for position).
    • Banking Information: Bank name, address, branch number, transit number, and account number. A VOID cheque is preferred.
    • Emergency Contact: Name, relationship, street address and phone number.
    • Permanent Mailing Address for tax information and other important documents.
  • Frequently Asked Questions

    Q: When do seasonal employment positions start?

    A: Our winter season kicks off in December with a closing date in April. Start dates vary according to the position applied for, but typically begin one week prior to winter operations.

    Q: Does Revelstoke Mountain Resort offer staff accommodation?

    A: Revelstoke Mountain Resort does not offer staff accommodation at this time. The town of Revelstoke offers a variety of accommodation options. Please visit the Revelstoke Times Review for a current list of rental postings, or view rental listings at Revelstoke 4 Rent.


    International Applicants

    Q: I am not from Canada. What do I need to do to work at Revelstoke Mountain Resort?

    A: In order to be legally entitled to work in Canada, you will need to provide the following:

    • A Valid Work Permit.
    • Social Insurance Number (SIN) or acknowledgment of receipt that you have applied for one. For general inquiries, you can contact the office by email at sin-nas@sdc-dsc.gc.ca, visit the Social Development Canada website or call toll free in Canada: 1.800.206.7218. We encourage you to apply in person as your application will be certified and your documents will be returned to you immediately. You should receive your SIN card in approximately three weeks.
    • Criminal Record Check (International Applicants are required to obtain a Criminal Record Check before leaving their home country) Your clearance must be dated within the last 18 months.
    • Photo Identification (Government issued id only: passport, drivers license, etc).

    Q: I am not from Canada. How do I obtain a work permit?

    A: To apply for your Canadian Work Permit, you must contact the Canadian Embassy or Consulate in your country. Please remember that the application process can take several months.

    Q: I am applying for my work permit and have been told that I need a letter of offer to obtain the permit. Can Revelstoke Mountain Resort do this for me?

    A: Revelstoke Mountain Resort cannot give letters of offer to foreign workers who require such an offer to apply for their permit to come to Canada. You must apply for a Working Holiday Permit visa. This permit/visa does not require you to have arranged employment before entering Canada.

    Q: Does Revelstoke Mountain Resort sponsor people?

    A: At present, Revelstoke Mountain Resort does not offer sponsorships. You are required to obtain a work permit yourself for all occupations.