Employment at Revelstoke Mountain Resort

Revelstoke Mountain Resort looks for individuals who are courageous, compassionate, and competitive; thrive on positive, frequent customer contact; have an adventurous spirit and are enthusiastic, sincere, and fun loving. Revelstoke Mountain Resort fosters a work environment where diversity is valued, quality of life is enhanced and individual aspirations are fulfilled.

  • Revelstoke Mountain Resort

    Indoor Operations

    Summer Retail Sales Associate

    Revelstoke Mountain Resort’s Retail Store is looking for Sales Associates! The Sales Associate will be responsible for assisting guests with product selection, completing sales and general retail operations. The successful candidate will be responsible for representing the Resort values and image while striving to provide our guests with the ultimate experience.

    Responsibilities

    • Greeting the guest and attending to their needs
    • Building a loyal customer base
    • Learning proper POS procedures
    • Assisting the store team in achieving and surpassing store targets
    • Shows Initiative and works well with others
    • Assist in processing and replenishing merchandise and monitoring floor stock
    • Being aware of promotional offers throughout the store.
    • Awareness of loss prevention
    • Opening and closing procedures
    • Receiving stock accurately
    • Assist in display maintenance and housekeeping
    • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
    • Awareness of sales targets
    • Ensure that all related activities are conducted in a safe manner through sound judgment and knowledge of safety procedures and guidelines.
    • Provide guests with general resort and town information

    Requirements

    • Previous Retail experience is considered an asset
    • Excellent communication skills
    • Sales and cash/POS handling skills
    • Team oriented
    • Excellent customer service skills

    Email Application »    Permalink   This is a Full Time Seasonal position.

    Summer Guest Services Agent

    The guest service agent continually strives to provide our guests with the ultimate experience. You are expected to retain knowledge about the products we offer, the conditions of the trails and details of our services. You are required to market the products, services, programs, benefits and qualities of Revelstoke Mountain Resort and our third-party adventures to our guests.

    Rate: $17*/hr

    Responsibilities

    • Sell lift tickets, passes, and any other summer activities at RMR
    • Answer guest inquiries and complaints in a professional manner
    • Assist guests with ticket/pass issues
    • Provide guests with general resort and town information
    • Assist other departments when requested
    • Maintain proper health and safety practices
    • Other duties as required
    • Complete daily cash outs and reconciliations

    Requirements

    • Experience in the ski industry or a guest services work experience
    • Excellent communication, customer service and time management skills
    • Competent sales skills
    • Excellent cash handling experience
    • Basic computer knowledge is an asset
    • Fluent in spoken and written English. Second language is an asset
    • Mature, enthusiastic, and guest service oriented
    • Thrives in a fast-paced environment
    • Well-organized
    • Attention to detail
    • Must be a team player and willing to assist other departments when required
    • Conflict resolution skills an asset
    • Ability to multi-task

    *This position’s wage includes a $2.00/hr retention bonus paid out in full at the end of the summer operating season.


    Email Application »    Permalink   This is a Full Time Seasonal position.

    Bike Mechanic

    This is a full time seasonal position from late June through to late September. As a bike mechanic you will be responsible for the assembly, maintenance and repair of both our guest’s and rental fleet bikes. Assisting guests in the rental store and with bike rentals may be required at times.

    Rate: $18-22/hr* depending on experience

    Responsibilities

    • Assemble new bikes for the rental fleet and customers new bike purchases.
    • Maintain the bike rental fleet in safe working condition.
    • Assist customers in finding appropriate bike parts, gears and accessories.
    • Use your skills to provide premium bike maintenance and repairs.
    • Assist with ensuring sufficient levels of service parts are on hand.

    Requirements

    • 2+ years of experience as bike mechanic.
    • Extensive knowledge of bikes, diagnosis and maintenance.
    • Excellent communication skills.
    • Hard working, energetic, positive attitude.
    • Multitask between repair, rental and retail operations.
    • Maintain all work and store area’s clean and organized.
    • Team oriented
    • Share your passion for mountain biking with guests

    Although no transportation is provided, we highly encourage summer staff to participate in our “Bike to Work” program - which rewards staff who bike with cash! RMR’s Bike to Work incentive handed out over $5000 in cash to Summer 2019 employees!


    Email Application »    Permalink   This is a Full Time Seasonal position.

    Mountain Operations

    Lift Maintenance Helper

    Responsibilities

    • Assist in all needed maintenance on passenger ropeways and conveyor lifts to the Z98 standard
    • Assist in running a clean and professional work place
    • Ensure that all related activities are conducted in a safe manner through sound judgment and knowledge of safety procedures and guidelines

    Requirements

    • Must have a grade 12 diploma or equivalent
    • Have a broad base of mechanical knowledge
    • Must have lift operation experience.
    • Must be in good physical condition and be able to lift and position heavy equipment approximately 50lbs
    • Must be able to carry heavy loads over mountainous terrain as required
    • Must have a valid driver’s licenses (drivers abstract required)
    • Must be able to work in potentially hazardous environment with exposure to variety of physical conditions such as proximity to moving mechanical parts and electrical current
    • Must be prepared to work flexible schedule including weekends and holidays
    • Must be prepared to work long hours in inclement weather
    • Must work well with others in a dynamic atmosphere

    Email Application »    Permalink   This is a Full Time position.

    Aerial Park Staff

    RMR’s Aerial Park guides lead groups of 20 guests throughout our technical ropes course. This is a great job for those looking to be outside and active at work. You’ll be required to climb ropes and obstacles 4 stories tall in all weather conditions and maintain a constant detailed approach to safety. There are part-time and full-time shifts available from June to October.

    Rate: $17/hr*

    Responsibilities

    • Understand the proper use of all safety equipment. (Harnesses, helmets, etc.)
    • Ensure that all guests using the Aerial Park are fully trained on safe use procedures
    • Control the flow of guests using the Aerial Park
    • Inspect the course daily. (This task involves strenuous climbing and requires staff to join in a daily stretching routine planned out by professional physiotherapists.)
    • Provide guests with general resort and town information
    • Lead guests throughout the Aerial Park (Roughly a 2 hour session per group.)
    • Set up and take down equipment such as poles, ropes, tents and signs
    • General safe operation of the Aerial Park

    Requirements

    • Must have a passion for the outdoors and the ability to work in all weather conditions.
    • Must be comfortable working at heights
    • Must be able to do strong physical labor (strenuous climbing for long periods at a time.)
    • Must be able to work flexible shifts (we operate on weekends and holidays.)
    • Mature, enthusiastic, and guest service oriented
    • First aid skills an asset
    • Ability to multi-task and communicate clearly over a radio
    • Willingness to assist other departments when required
    • Must be at least 16 years of age

    *This position’s wage includes a $2.00/hr retention bonus paid out in full at the end of the summer operating season.

    Although no transportation is provided, we highly encourage summer staff to participate in our “Bike to Work” program - which rewards staff who bike with cash! RMR’s Bike to Work incentive handed out over $8,000 in cash to Summer 2019 employees!


    Email Application »    Permalink   This is a Full Time Seasonal position.

    Coaster Attendant

    If you are looking for an outdoor team-based job this summer, being a Mountain Coaster Attendant is it! Coaster attendants are responsible for the safe operation of the gondola and the Mountain Coaster. There are part-time, full-time, morning and evening shifts available. This position runs from June – October.

    Rate: $17/hr*

    Responsibilities

    • Control the flow of passengers riding the gondola/coaster
    • Transport carts from the gondola to the coaster. (This task requires repetitive heavy lifting and requires staff to join in a daily stretching routine planned out by professional physiotherapists.)
    • Provide guests with general resort and town information
    • Instruct guests on proper use of the coaster to ensure a safe ride
    • Set up and take down of lift line equipment such as poles, ropes, mazes and signs
    • General safe operation of Gondola lift and Mountain Coaster

    Requirements

    • Must have a passion for the outdoors and the ability to work in all weather conditions
    • Must be able to do strong physical labor (transporting mountain coaster carts.)
    • Must be able to work flexible shifts. (We operate on weekends and holidays.)
    • Mature, enthusiastic, and guest service oriented
    • First aid skills an asset.
    • Ability to multi-task and communicate clearly over a radio
    • Willingness to assist other departments when required

    *This position’s wage includes a $2.00/hr retention bonus paid out in full at the end of the summer operating season.

    Although no transportation is provided, we highly encourage summer staff to participate in our “Bike to Work” program - which rewards staff who bike with cash! RMR’s Bike to Work incentive handed out over $8,000 in cash to Summer 2019 employees!


    Email Application »    Permalink   This is a Full Time Seasonal position.


    The Sutton Place Hotel

    Room Attendant

    The Sutton Place Hotel Revelstoke is committed to providing our guests with the highest level of service and product presentation. Room Attendants are responsible for the cleanliness of guest suites and public areas. Duties includes but are not limited to linen changes, making beds, sweeping, mopping, vacuuming, dusting, cleaning windows, cleaning washrooms, stocking linen closets and supply areas. Hours of this position are Monday to Sunday with various start times depending upon hotel occupancy.

    Responsibilities

    • Sweep, mop wash, polish floors
    • Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture;
    • Make beds, change sheets and distribute clean towels and toiletries;
    • Stock linen closet and supplies area;
    • Clean bathroom fixtures and appliances;
    • Clean public areas such as changing room, showers and elevators;
    • Pick up debris and empty trash container;
    • Wash windows, walls and ceilings.

    Requirements

    • Hospitality experience preferred
    • Functional English language skills
    • Must be able to lift at least 25 pounds, in good health, and capable of working in a physically demanding job.

    Email Application »    Permalink   This is a Full Time position.

    Concierge

    The Sutton Place Hotel Revelstoke is recruiting Seasonal Concierge Personnel. Duties include assisting with arrivals and departures, providing outstanding guest service that meets and exceeds guest expectations. Concierge must possess a positive and upbeat personality, have the ability to multi-task, be detail-oriented and be able to problem solve.

    Responsibilities

    • Assist with guest arrival and departures
    • Provide personalized service in a professional manner
    • Be knowledgeable of community and/or resort attractions and events
    • Answer enquiries regarding hotel services and registration by letter, by telephone and in person
    • Work closely and professionally with various departments.
    • Maintain a clean and organized work environment
    • Maintain a high standard of personal hygiene and appearance

    Requirements

    • High School Diploma, G.E.D. or equivalent
    • Valid Driver’s License with the ability to operate a standard transmission vehicle
    • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
    • Experience in all aspects of customer service
    • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
    • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • Able to effectively communicate both verbally and in writing
    • Ability to coordinate and organize

    Email Application »    Permalink   This is a Full Time Seasonal position.


    Food & Beverage

    Rockford & Mackenzie Common

    Senior Sous Chef

    Work in Revelstoke. Live the dream. World-renowned skiing, legendary powder and Mountain biking, the most vertical in North America. A real small-town community in a natural paradise.

    Named as a one of Canada’s “Top 4 Most Livable Ski Towns” on Revelstoke winters are filled with epic powder days and cozy evenings by the fireplace, après brews, and a large array of outdoor adventures.

    Rockford Revelstoke is planning for future growth and expansion and is seeking a year-round Senior Sous Chef. Live and work in a mountain paradise while growing and advancing in your culinary career.

    This role assists in directing and controlling the culinary operations reporting to the chef.

    Responsibilities

    • Daily shift management, including labour controls and line check systems.
    • Oversee all revenue periods and preparation and management of fresh made prep recipes
    • Management of prep charts ensuring freshness, shelf life and proper food safe practices are controlled
    • To produce all assigned prep items in an efficient and consistent manner while following the specifications, recipes and techniques of the company.

    Requirements

    • Caring, passionate, intelligent leadership skills
    • A strong understanding of professional culinary operations
    • Excellent high volume culinary production skills
    • Team leadership in highly engaged kitchen area – ideally 2+ years
    • Understanding of hotel or resort operations would be an asset
    • Highly organized.
    • Personal commitment to continuous improvement.
    • Culinary school completion is an asset
    • High energy and motivated.

    Remuneration

    • Salary position + bonus program.
    • Free winter season’s pass
    • Free summer seasons pass (Mountain biking)
    • Health benefits
    • Leadership training courses

    If this sounds like you, we would love to hear from you!


    Email Application »    Permalink   This is a Full Time position.

    Dishwasher
    • Provide all areas of the restaurant with clean, sanitized dishware on a timely basis.
    • Maintain the dish area in a good state of organization, repair and sanitation. ​

    Responsibilities

    • Maintain quality and speed of output
    • Adhere to cost control guidelines

    Requirements

    • Ability to maintain sense of urgency, keep momentum
    • Attention to detail
    • Ability to work independently
    • A positive, outgoing personality

    Email Application »    Permalink   This is a Full Time Seasonal position.

    Line Cook

    We are seeking a professional line cook to prepare food to the chefs specifications and to set up stations for Line execution. Line cook duties will consist of assisting the chef and sous chef with their daily tasks. The successful candidate will play a key role in contributing to our customer satisfaction and acquisition goals.

    Responsibilities

    • Set up and stocking stations with all necessary supplies
    • Prepare food for service (e.g. chopping vegetables, butchering meat, or preparing sauces)
    • Stock inventory appropriately based on service requirement
    • Ensure that food comes out simultaneously, in high quality and in a timely fashion
    • Comply with nutrition and sanitation regulations and safety standards
    • Clean up station and take care of closing food station
    • Answer, report and follow Chef or Sous Chefs instructions
    • Cook menu items in cooperation with the rest of the kitchen staff

    Requirements

    DESIRABLE SKILLS

    • Proven cooking experience, including experience as a line cook, restaurant cook or prep cook
    • Good understanding of various cooking methods, ingredients, equipment and procedures
    • Accuracy and speed in executing assigned tasks
    • Familiar with industry best practices

    EDUCATION

    • High School desired

    Email Application »    Permalink   This is a Full Time Seasonal position.

    Bartender

    Bartenders provide our guests and servers with beverages in an efficient and consistent manner, while maintaining a positive and cooperative attitude. This role varies depending on the level of business. When not busy, Bartenders will serve both food and beverages in the lounge in addition to providing beverages for servers.

    Responsibilities

    • Learn and maintain knowledge of all beverages featured in our menus.
    • General knowledge of standard cocktails and highballs.
    • Provide full food and beverage service to guests seated at the bar.
    • Prepare beverages promptly and accurately for servers and guests.
    • Maintain cleanliness behind the bar.
    • Any other duties as requested by managers and supervisors.

    Requirements

    • Previous serving experience at a highly competent level required.
    • Highly organized.
    • Desire to be part of a team and contribute as such.
    • Complete technical bartender knowledge.
    • Ability to assert authority and make sound judgments with confidence.
    • Cost Control Skills.
    • Cash Handling Skills.

    Email Application »    Permalink   This is a Full Time Seasonal position.

    Server

    Servers provide our guests with efficient and friendly food and beverage service while following the policies and procedures of the company.

    Responsibilities

    • Be enthusiastic, outgoing, positive and upbeat
    • Accommodating and willing to go the extra mile
    • Ability to build professional relationships with guests
    • Prompt table greeting
    • Learn and maintain knowledge of food and beverage menus
    • Table service for guests (taking orders, answering menu and beverage inquiries, placing orders with kitchen)
    • Running food to tables
    • Quality checks
    • Processing bills and taking payment
    • Handling guest concerns with the support of the management team

    Requirements

    • Attention to detail
    • Pride in style and personal appearance, will groomed
    • Remains calm under pressure
    • Ability to organize and plan
    • Sales ability
    • Excellent verbal communication
    • Product knowledge
    • Ability to maintain sense of urgency and keep momentum
    • Desire to be part of a team and contribute as such
    • High level of self confidence
    • Sincere desire to please others and do a great job

    Email Application »    Permalink   This is a Full Time Seasonal position.

    Host

    You will provide a prompt and warm reception of all guests and find suitable seating, while providing other measures of customer service.

    Responsibilities

    • Provide a great first impression when guests arrive, and a lasting impression as you invite departing guests back for another visit.
    • Maintain a cooperative and positive attitude at all times towards guests and fellow team members.
    • Answering the phone for general customer service, taking reservations and Room Service orders.
    • Executing Room Service orders (ringing in order, delivering to hotel guests and taking payment).
    • Ensure you are seating the most desirable tables at all times.
    • Anticipate guest transition and the timing of table turns.
    • Smile!
    • Opening front door for guests
    • Seating guests
    • Cleaning and resetting of dirty tables
    • Maintain the cleanliness and appearance of entryway and washrooms.
    • Running food to tables as required.
    • Perform quality checks as guests depart and thank them for their visit.

    Requirements

    • Pride in style and personal appearance, well groomed.
    • Very organized.
    • Ability to prioritize.
    • Ability to think ahead.
    • Excellent communication skills, including a pleasant and professional phone manner.
    • Problem solving ability.
    • Ability to be perceptive to guest’s needs.
    • Ability to deal positively in stressful situations.
    • High level of attention to detail.
    • Able to take direction.
    • Able to deal with compliments and guest concerns with the support of management.

    Email Application »    Permalink   This is a Full Time Seasonal position.

    Revelation Lodge

    No positions are currently open.

  • Hiring Requirements

    • Social Insurance number (Tax File Number): All employees are required to have a copy of their SIN number before work can commence. Proof of application is acceptable for international employees and must be applied for upon arrival in Canada. Please visit Service Canada for more information
    • Health Care Number
    • Valid Work Visa (international applicants)
    • Valid Driver's License (if required for position)
    • Banking Information: Bank name, address, branch number, transit number, and account number. A VOID cheque is preferred
    • Emergency Contact: Name, relationship, street address and phone number
    • Permanent Mailing Address for tax information and other important documents
  • Frequently Asked Questions

    Q: When do seasonal employment positions start?

    Our winter season kicks off in November with a closing date in April. Our summer season begins in May and runs until October. Start dates vary according to the position applied for, but typically begin one week prior to seasonal operations.

    Q: Does Revelstoke Mountain Resort offer staff accommodation?

    Revelstoke Mountain Resort does not offer staff accommodation at this time. The town of Revelstoke offers a variety of accommodation options. Please make a rental application at Revelstoke Property Services or view private rental listings on The Stoke List classifieds.

    Q: I am not from Canada. What do I need to do to work at Revelstoke Mountain Resort?

    In order to be legally entitled to work in Canada, you will need to provide the following:

    • A Valid Work Permit
    • Social Insurance Number (SIN) or acknowledgment of receipt that you have applied for one. For general inquiries, you can contact the office by email at [email protected], visit the Social Development Canada website or call toll free in Canada: 1.800.206.7218. We encourage you to apply in person as your application will be certified and your documents will be returned to you immediately. You should receive your SIN card in approximately three weeks
    • Criminal Record Check (International Applicants are required to obtain a Criminal Record Check before leaving their home country) Your clearance must be dated within the last 18 months
    • Photo Identification (Government issued id only: passport, drivers license, etc)

    Q: I am not from Canada. How do I obtain a work permit?

    To apply for your Canadian Work Permit, you must contact the Canadian Embassy or Consulate in your country. Please remember that the application process can take several months.

    Q: I am applying for my work permit and have been told that I need a letter of offer to obtain the permit. Can Revelstoke Mountain Resort do this for me?

    Revelstoke Mountain Resort cannot give letters of offer to foreign workers who require such an offer to apply for their permit to come to Canada. You must apply for a Working Holiday Permit visa. This permit/visa does not require you to have arranged employment before entering Canada.

    Q: Does Revelstoke Mountain Resort sponsor people?

    At present, Revelstoke Mountain Resort does not offer sponsorships. You are required to obtain a work permit yourself for all occupations.

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