Employment at Revelstoke Mountain Resort
Revelstoke Mountain Resort looks for individuals who are courageous, compassionate, and competitive; thrive on positive, frequent customer contact; have an adventurous spirit and are enthusiastic, sincere, and fun loving. Revelstoke Mountain Resort fosters a work environment where diversity is valued, quality of life is enhanced and individual aspirations are fulfilled.
Revelstoke Mountain Resort
Indoor Operations
- Revenue Systems Administrator
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The primary role of the Revenue Systems Administrator is to coordinate the effective use of Revelstoke Mountain Resort’s (RMR) revenue systems including RTP, Inntopia and Ski Axess. This position will be responsible for seasonal updates and administration of sale products including but not limited to tickets and passes, rentals, snow school and more. The position will also be responsible for accurate reporting of revenues and visitation to management on a daily basis.
Responsibilities
- RTP daily management, new products, updates, and troubleshooting
- Inntopia daily management, new products, updates, and troubleshooting
- Ski Axess gates and pick up boxes daily monitoring and troubleshooting
- Assist in training departments using these systems
- Complete daily performance indicators and other relevant reports
- Work with department managers to ensure the most effective use of our revenue systems
- Other duties as required
Requirements
- Mature, enthusiastic, individual with excellent written and verbal communication
- Must have experience in a supervisory/leadership role
- Previous ticket selling experience is an asset
- Previous experience with RTP administration, Inntopia and/or Ski Axess or equivalent point-of-sale software and database management is an asset
- Previous experience audit procedures
- Post-secondary education in business, marketing, or tourism is an asset
- Experience/interest in the ski/snowboard industry is essential
- Strong organizational skills
- Superior leadership skills with a focus on personnel development
- Ability to multi-task and prioritize projects to adhere to deadlines
- Extensive knowledge of Microsoft Office and Windows-based applications
- Ability to adhere to company policies and procedures
- Excellent problem-solving skills with a “can-do” attitude
Email Application » Permalink This is a Full Time position.
- Base Area Services Agent
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A Base Area Agents has a mix of indoor and outdoor duties. We continually strive to provide our guests with the ultimate experience. You are expected to retain knowledge on our point of sales program, the products we offer, the conditions of the runs and details of our services. In addition, you are expected to inform guests of required passes while they are in line for the gondola, be attentive to guests when scanning their lift pass to avoid fraudulent pass uses, monitor that guests are following Covid-19 guidelines, and most importantly work to ensure our guests are set up for a successful day in the mountains.
Responsibilities
- Sell lift tickets, passes, and any other lift product of the resort
- Answer guest inquiries and potential complaints in a professional manner
- Assist guests with ticket/pass issues
- Complete daily cash outs
- Assist other departments when requested
- General cleaning duties
- Be able to provide the guest with general resort and town information
- Work outdoors for long periods of time in varying weather conditions
- Monitor RFID scanners at the base of the lift
- Other duties as required
Requirements
MINIMUM REQUIREMENTS
- Experience in the ski industry or a guest relations type atmosphere is an asset
- Ability to communicate
- Customer service skills
- Sales skills
- Cash handling experience
- Previous computer knowledge
- Conflict resolution
- Team player
- Passionate about life in the mountains
- Mature, enthusiastic, and guest service oriented
- English as a first language, second language an asset
In your application, please specify whether you have confirmed accommodation in Revelstoke for the 20/21 winter
Email Application » Permalink This is a Full Time Seasonal position.
- Rental Technician
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The Rental Technician/Cashier will be responsible for daily operations of the Rental shop, fitting each guest properly for equipment and performing daily cash outs. This team is customer focused and plays a key role in creating a memorable experience for our guests.
Responsibilities
- Maintaining and preparing all equipment rentals following all applicable safety protocol
- Ensuring guests accurately complete rental forms
- Ensuring the proper fit of rental equipment for the guest’s skill level
- Checking rental equipment for damage when returned
- Operating the POS system for rental sales
- Maintaining cleanliness of shop
- Performing daily cash outs
Requirements
- Excellent customer service and sales skills
- Experience handling cash
- Fluent in English, multiple languages is considered an asset
- Team oriented with a desire to make a contribution
- Passionate and knowledgeable about skiing, snowboarding and related equipment
- Ability to work alone with minimal supervision
- General rental knowledge, sizing, product knowledge, etc.
- Thrives in a fast-paced environment
- Good organizational, time management and communication skills
Candidates not meeting all the minimum requirements of this position may not be contacted.
Email Application » Permalink This is a Full Time Seasonal position.
- Repair Technician
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Repair Technicians are responsible for repairing, tuning and inspecting ski & snowboard equipment belonging to guests, staff and the rental shop. This requires competency using both hand and mechanical tools to perform the necessary maintenance and safety checks.
Responsibilities
- Performing repairs and maintenance to skis and boards using hand tools and machines to provide the best possible finished product
- Mounting bindings on skis and boards
- Testing release and record on ski and board bindings
- Providing information to guests on services available with the best solutions
- Maintaining the facility in a clean and safe manner
- Performing regular maintenance on machinery and tools
Requirements
- Experience in ski and board repair operations
- Experience with Wintersteiger and ceramic disc equipment is considered a strong asset
- Experience using electronic calibration machines
- Experience repairing and replacing edges, sidewalls and other major repairs
- Competent skier or snowboarder
- Ability to carry out physical tasks
- Strong problem-solving and decision-making skills
- Ability to work in a team and independently
- Ability to prioritize effectively
- Ability to anticipate business levels and manage accordingly
Candidates not meeting all the minimum requirements of this position may not be contacted.
Email Application » Permalink This is a Full Time Seasonal position.
Mountain Operations
- Snowmaker
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Snowmakers work as part of a team within the operation under the direction of the Snowmaking Lead Hand and Mechanical Services Manager. They make rounds in vehicles and/or snowmobiles to monitor quality control and weather conditions during snowmaking. They work outside in all weather conditions, shift work is required, and some shifts may be on an on-call basis, contingent on weather conditions.
Responsibilities
- Responsible for placement and proper set up of all snowmaking equipment
- Follow proper pump station and water management procedures (training provided)
- Adjust equipment and repair or replace defective parts, components or systems, using hand and power tools
- Perform work duties in adverse weather conditions
- Maintain effective communication with other departments during mountain operations
- Maintain a clean work environment
Requirements
- Previous snowmaking experience an asset
- Competent snowmobile ability required
- Reliable transportation to and from work
- Appropriate footwear required
- Some heavy lifting over 50 lbs. required
- Must be physically and mentally fit with a “can-do” attitude
- Attention to detail, safety and work ethic are non-negotiable
Email Application » Permalink This is a Full Time Seasonal position.
- Snowmaking Lead Hand
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Snowmaking Lead Hand works within the operation under the direction of the Mechanical Services Manager. They make rounds in vehicles and/or snowmobiles to monitor quality control and weather conditions during snowmaking. They work outside in all weather conditions, shift work is required, and some shifts may be on an on-call basis, contingent on weather.
Responsibilities
- Responsible for placement and proper set up of all snowmaking equipment
- Follow proper pump station and water management procedures (training provided)
- Adjust equipment and repair or replace defective parts, components or systems, using hand and power tools
- Perform work duties in adverse weather conditions
- Maintain effective communication with other departments during mountain operations
- Maintain a clean work environment
Requirements
- Previous snowmaking experience an asset
- Competent snowmobile ability required
- Reliable transportation to and from work
- Appropriate footwear required
- Some heavy lifting over 50 lbs. required
- Must be physically and mentally fit with a “can-do” attitude
- Attention to detail, safety and work ethic are non-negotiable
Email Application » Permalink This is a Full Time Seasonal position.
- Winter Lift Operator
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If you’re interested in spending your winter hanging out in the mountains enjoying beautiful views and chatting with travellers, this might be the right fit for you! Lift Operators are responsible for the safe loading and unloading of guests and efficient operation of the lifts. This team has a key role in exceeding guest service expectations by creating a friendly and positive atmosphere with a focus on guest interaction. This position runs from November – April. Responsibilities
- Set up and take down lift equipment such as ramps, mazes and signs.
- Assist guests with loading, unloading lifts.
- Completion of lift-related documentation and daily safety checks.
- Understand all of the activities available at the resort. Be able to provide useful and up-to-date information.
- Ensure and guests or staff accessing the lifts are in possession of a valid ticket.
- Constant snow removal and snow work. This includes raking of ramps and ice chipping.
Requirements
- Must have a passion for the outdoors.
- Must be suited for physical labour.
- Must be self-motivated and able to work independently.
- Must be mature, enthusiastic and committed to providing excellent guest experience.
- Must be able to work flexible shifts (including flexibility to work weekends and holidays).
- Must be able to ski or snowboard proficiently.
- Must have excellent communication skills.
- Must be at least 19 years of age.
- Multilingual and first aid skills are considered an asset.
Email Application » Permalink This is a Full Time Seasonal position.
- Custodian
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Revelstoke Mountain Resort is committed to providing our guests with highest level of service and product presentation. Custodians are responsible for the cleanliness of all public areas throughout the resort. This is a full time position from November - April and could continue into summer employment for the right candidates. Responsibilities
- Sweep, mop wash, polish floors
- Clean public bathroom fixtures and appliances
- Clean public areas such as changing rooms and parking lots
- Pick up debris and empty trash containers
- Wash windows, hallway walls and ceilings
- Occasionally assist with lift operations
Requirements
- Hospitality experience preferred
- Functional English language skills
- Must be able to lift at least 50 pounds
- In good health and capable of working in a physically demanding job
- Attention to detail
- First aid skills an asset
- MSDS training
- Must be at least 16 years of age
Email Application » Permalink This is a Full Time Seasonal position.
The Sutton Place Hotel
- Room Attendant
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The Sutton Place Hotel Revelstoke is committed to providing our guests with the highest level of service and product presentation. Room Attendants are responsible for the cleanliness of guest suites and public areas. Duties includes but are not limited to linen changes, making beds, sweeping, mopping, vacuuming, dusting, cleaning windows, cleaning washrooms, stocking linen closets and supply areas. Hours of this position are Monday to Sunday with various start times depending upon hotel occupancy.
Responsibilities
- Sweep, mop wash, polish floors
- Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture;
- Make beds, change sheets and distribute clean towels and toiletries;
- Stock linen closet and supplies area;
- Clean bathroom fixtures and appliances;
- Clean public areas such as changing room, showers and elevators;
- Pick up debris and empty trash container;
- Wash windows, walls and ceilings.
Requirements
- Hospitality experience preferred
- Functional English language skills
- Must be able to lift at least 25 pounds, in good health, and capable of working in a physically demanding job.
Email Application » Permalink This is a Full Time position.
- Night Security
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The Sutton Place Hotel Revelstoke requires an overnight Security Agent. The Security Agent is responsible for patrolling resort premises and maintain security, respond in a professional manner to alarms, investigate disturbances, document daily/nightly activities, warn persons of rule infractions or violations. The Hotel Security Agent must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. The Hotel Security Agent must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Responsibilities
- Provide overnight security for three buildings, hallways, parking lots and public areas
- Respond to and assist with guest requests and concerns in a professional manner
- Enforce quiet times throughout Resort
- Produce nighty reports as required
- Open/Close Pool, Hot Tub and Fitness Center
- Maintain Public Areas to a high standard
- Work closely and professionally with all other departments
- Administrative duties
- All other duties as required
Requirements
- Experience in all aspects of customer service
- Strong working knowledge of hospitality industry
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Able to effectively communicate both verbally and in writing
Email Application » Permalink This is a Full Time position.
Food & Beverage
Rockford & Mackenzie Common
- Dishwasher
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- Provide all areas of the restaurant with clean, sanitized dishware on a timely basis.
- Maintain the dish area in a good state of organization, repair and sanitation.
Responsibilities
- Maintain quality and speed of output
- Adhere to cost control guidelines
Requirements
- Ability to maintain sense of urgency, keep momentum
- Attention to detail
- Ability to work independently
- A positive, outgoing personality
Email Application » Permalink This is a Full Time Seasonal position.
- Line Cook
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We are seeking a professional line cook to prepare food to the chefs specifications and to set up stations for Line execution. Line cook duties will consist of assisting the chef and sous chef with their daily tasks. The successful candidate will play a key role in contributing to our customer satisfaction and acquisition goals.
Responsibilities
- Set up and stocking stations with all necessary supplies
- Prepare food for service (e.g. chopping vegetables, butchering meat, or preparing sauces)
- Stock inventory appropriately based on service requirement
- Ensure that food comes out simultaneously, in high quality and in a timely fashion
- Comply with nutrition and sanitation regulations and safety standards
- Clean up station and take care of closing food station
- Answer, report and follow Chef or Sous Chefs instructions
- Cook menu items in cooperation with the rest of the kitchen staff
Requirements
DESIRABLE SKILLS
- Proven cooking experience, including experience as a line cook, restaurant cook or prep cook
- Good understanding of various cooking methods, ingredients, equipment and procedures
- Accuracy and speed in executing assigned tasks
- Familiar with industry best practices
EDUCATION
- High School desired
Email Application » Permalink This is a Full Time Seasonal position.
- Bartender
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Bartenders provide our guests and servers with beverages in an efficient and consistent manner, while maintaining a positive and cooperative attitude. This role varies depending on the level of business. When not busy, Bartenders will serve both food and beverages in the lounge in addition to providing beverages for servers.
Responsibilities
- Learn and maintain knowledge of all beverages featured in our menus.
- General knowledge of standard cocktails and highballs.
- Provide full food and beverage service to guests seated at the bar.
- Prepare beverages promptly and accurately for servers and guests.
- Maintain cleanliness behind the bar.
- Any other duties as requested by managers and supervisors.
Requirements
- Previous serving experience at a highly competent level required.
- Highly organized.
- Desire to be part of a team and contribute as such.
- Complete technical bartender knowledge.
- Ability to assert authority and make sound judgments with confidence.
- Cost Control Skills.
- Cash Handling Skills.
Email Application » Permalink This is a Full Time Seasonal position.
- Server
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Servers provide our guests with efficient and friendly food and beverage service while following the policies and procedures of the company.
Responsibilities
- Be enthusiastic, outgoing, positive and upbeat
- Accommodating and willing to go the extra mile
- Ability to build professional relationships with guests
- Prompt table greeting
- Learn and maintain knowledge of food and beverage menus
- Table service for guests (taking orders, answering menu and beverage inquiries, placing orders with kitchen)
- Running food to tables
- Quality checks
- Processing bills and taking payment
- Handling guest concerns with the support of the management team
Requirements
- Attention to detail
- Pride in style and personal appearance, will groomed
- Remains calm under pressure
- Ability to organize and plan
- Sales ability
- Excellent verbal communication
- Product knowledge
- Ability to maintain sense of urgency and keep momentum
- Desire to be part of a team and contribute as such
- High level of self confidence
- Sincere desire to please others and do a great job
Email Application » Permalink This is a Full Time Seasonal position.
- Host
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You will provide a prompt and warm reception of all guests and find suitable seating, while providing other measures of customer service.
Responsibilities
- Provide a great first impression when guests arrive, and a lasting impression as you invite departing guests back for another visit.
- Maintain a cooperative and positive attitude at all times towards guests and fellow team members.
- Answering the phone for general customer service, taking reservations and Room Service orders.
- Executing Room Service orders (ringing in order, delivering to hotel guests and taking payment).
- Ensure you are seating the most desirable tables at all times.
- Anticipate guest transition and the timing of table turns.
- Smile!
- Opening front door for guests
- Seating guests
- Cleaning and resetting of dirty tables
- Maintain the cleanliness and appearance of entryway and washrooms.
- Running food to tables as required.
- Perform quality checks as guests depart and thank them for their visit.
Requirements
- Pride in style and personal appearance, well groomed.
- Very organized.
- Ability to prioritize.
- Ability to think ahead.
- Excellent communication skills, including a pleasant and professional phone manner.
- Problem solving ability.
- Ability to be perceptive to guest’s needs.
- Ability to deal positively in stressful situations.
- High level of attention to detail.
- Able to take direction.
- Able to deal with compliments and guest concerns with the support of management.
Email Application » Permalink This is a Full Time Seasonal position.
Revelation Lodge
- Dishwasher
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- Provide all areas of the restaurant with clean, sanitized dishware on a timely basis.
- Maintain the dish area in a good state of organization, repair and sanitation.
Responsibilities
- Maintain quality and speed of output
- Adhere to cost control guidelines
Requirements
- Ability to maintain sense of urgency, keep momentum
- Attention to detail
- Ability to work independently
- A positive, outgoing personality
Email Application » Permalink This is a Full Time Seasonal position.
- Line Cook
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We are seeking a professional line cook to prepare food to the chefs specifications and to set up stations for Line execution. Line cook duties will consist of assisting the chef and sous chef with their daily tasks. The successful candidate will play a key role in contributing to our customer satisfaction and acquisition goals.
Responsibilities
- Set up and stocking stations with all necessary supplies
- Prepare food for service (e.g. chopping vegetables, butchering meat, or preparing sauces)
- Stock inventory appropriately based on service requirement
- Ensure that food comes out simultaneously, in high quality and in a timely fashion
- Comply with nutrition and sanitation regulations and safety standards
- Clean up station and take care of closing food station
- Answer, report and follow Chef or Sous Chefs instructions
- Cook menu items in cooperation with the rest of the kitchen staff
Requirements
DESIRABLE SKILLS
- Proven cooking experience, including experience as a line cook, restaurant cook or prep cook
- Good understanding of various cooking methods, ingredients, equipment and procedures
- Accuracy and speed in executing assigned tasks
- Familiar with industry best practices
EDUCATION
- High School desired
Email Application » Permalink This is a Full Time Seasonal position.
- Prep Cook
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Produce all assigned menu items in an efficient and consistent manner while following the specifications, recipes, and techniques of the company.
Responsibilities
- Maintain quality and speed of output
- Desire and ability to work as part of a team
- Knowledge of company food specifications and platings
- Adherence to cost control guidelines
- Food handling
- Cleanliness
Requirements
- Previous experience in a full service restaurant is an asset
- Attention to detail
- Ability to work independently
- Organizational Skills
- Adherence to company specifications
- Basic food handling and preparation knowledge
Email Application » Permalink This is a Full Time Seasonal position.
- Busser
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Bussers clear, clean and reset dirty tables, and assist with general cleaning & maintenance of the Lodge while maintaining a cooperative, positive attitude towards guests and fellow staff.
Responsibilities
- Ability to keep tables, seats & floor areas cleaned and organized
- Ability to maintain speed and prioritize effectively
- Ability to stay organized
- Ability to maintain a positive attitude
- Ability to maintain great uniform standards
Requirements
- Attention to detail
- Ability to take direction
- Organizational skills
- Ability to prioritize
- Ability to maintain sense of urgency, keep momentum
- Treats all guests in a professional, friendly and caring manner
Email Application » Permalink This is a Full Time Seasonal position.
- Front of House Supervisor
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Front of House Supervisor is a leadership development position related to all front of house operations and crew.
Responsibilities
- Shift management in support of management team
- Ensuring complete guest satisfaction and team morale during supervisory shifts
- Other duties as assigned by management team
- Handling guest concerns and compliments
- Running food and performing table-side service during busy periods to support your service team
Requirements
- Previous serving experience in a high volume, full-service restaurant
- Previous restaurant leadership is an asset
- Natural leadership capabilities
- Excellent interpersonal skills – imitative, positive attitude, communication skills, professional appearance/grooming
- Excellent work ethic: driven, organized, good administration skills, dependable, flexible
Email Application » Permalink This is a Full Time Seasonal position.
- Culinary Supervisor
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This role assists in directing and controlling the culinary operations of the restaurant on a shift-by-shift basis. The Culinary Supervisor must ensure the expectations of our guests are met and surpassed in terms of service excellence and food quality while adhering to budgetary targets. To produce all assigned prep items in an efficient and consistent manner while following the specifications, recipes and techniques of the company.
Responsibilities
- Daily shift management, including labour controls and line check systems.
- Oversee all revenue periods and preparation and management of fresh made prep recipes
- Management of prep charts ensuring freshness, shelf life and proper food safe practices are controlled
- To produce all assigned prep items in an efficient and consistent manner while following the specifications, recipes and techniques of the company.
Requirements
- Excellent high volume culinary production skills
- Team leadership in highly engaged kitchen area
- Execution of revenue periods
- Highly organized.
- Personal commitment to continuous improvement.
- Ambassadorship - Complete understanding and belief in company philosophy.
- Ability to remain calm and make effective decisions in stressful situations.
- A positive, outgoing personality.
- High energy and motivated.
Email Application » Permalink This is a Full Time position.
- Cashier
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Cashiers provide our guests with efficient and friendly food and beverage service while following the policies and procedures of the company.
Responsibilities
- Learn and maintain knowledge of food and beverage menus
- Food service for guests (taking orders, answering menu and beverage inquiries, placing orders with kitchen via POSI system)
- Complete daily cash outs and reconciliations
- Answer guest inquiries and complaints in a professional manner
- Provide the guest with general resort and town information
- Assist other departments when requested
- General cleaning duties
- Other duties as required
Requirements
- Experience in the ski industry or a guest relations type atmosphere
- Excellent communication skills
- Excellent customer service skills
- Excellent cash handling experience
- Previous computer knowledge
- Team player
- Enthusiastic and guest service oriented
- Thrives in a fast-paced environment
- Well-organized
- Attention to detail
- Good time management skills
- Excellent communication skills
- Ability to multi-task and willingness to assist other departments when required
Email Application » Permalink This is a Full Time Seasonal position.
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Hiring Requirements
- Social Insurance number (Tax File Number): All employees are required to have a copy of their SIN number before work can commence. Proof of application is acceptable for international employees and must be applied for upon arrival in Canada. Please visit Service Canada for more information
- Health Care Number
- Valid Work Visa (international applicants)
- Valid Driver's License (if required for position)
- Banking Information: Bank name, address, branch number, transit number, and account number. A VOID cheque is preferred
- Emergency Contact: Name, relationship, street address and phone number
- Permanent Mailing Address for tax information and other important documents
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Frequently Asked Questions
Q: When do seasonal employment positions start?
Our winter season kicks off in November with a closing date in April. Our summer season begins in May and runs until October. Start dates vary according to the position applied for, but typically begin one week prior to seasonal operations.
Q: Does Revelstoke Mountain Resort offer staff accommodation?
Revelstoke Mountain Resort does not offer staff accommodation at this time. The town of Revelstoke offers a variety of accommodation options. Please make a rental application at Revelstoke Property Services or view private rental listings on The Stoke List classifieds.
Q: I am not from Canada. What do I need to do to work at Revelstoke Mountain Resort?
In order to be legally entitled to work in Canada, you will need to provide the following:
- A Valid Work Permit
- Social Insurance Number (SIN) or acknowledgment of receipt that you have applied for one. For general inquiries, you can contact the office by email at [email protected], visit the Social Development Canada website or call toll free in Canada: 1.800.206.7218. We encourage you to apply in person as your application will be certified and your documents will be returned to you immediately. You should receive your SIN card in approximately three weeks
- Criminal Record Check (International Applicants are required to obtain a Criminal Record Check before leaving their home country) Your clearance must be dated within the last 18 months
- Photo Identification (Government issued id only: passport, drivers license, etc)
Q: I am not from Canada. How do I obtain a work permit?
To apply for your Canadian Work Permit, you must contact the Canadian Embassy or Consulate in your country. Please remember that the application process can take several months.
Q: I am applying for my work permit and have been told that I need a letter of offer to obtain the permit. Can Revelstoke Mountain Resort do this for me?
Revelstoke Mountain Resort cannot give letters of offer to foreign workers who require such an offer to apply for their permit to come to Canada. You must apply for a Working Holiday Permit visa. This permit/visa does not require you to have arranged employment before entering Canada.
Q: Does Revelstoke Mountain Resort sponsor people?
At present, Revelstoke Mountain Resort does not offer sponsorships. You are required to obtain a work permit yourself for all occupations.