Employment at Revelstoke Mountain Resort

Revelstoke Mountain Resort looks for individuals who are courageous, compassionate, and competitive; thrive on positive, frequent customer contact; have an adventurous spirit and are enthusiastic, sincere, and fun loving. Revelstoke Mountain Resort fosters a work environment where diversity is valued, quality of life is enhanced and individual aspirations are fulfilled.

  • Current Openings for Revelstoke Mountain Resort

    Click here to see current job opportunities for Revelstoke Mountain Resort, which includes lift operations & maintenance, guest services, retail, rentals, repairs and administration.

  • The Sutton Place Hotel

    Bellhop

    The Sutton Place Hotel located at the base of Revelstoke Mountain Resort is currently recruiting for the position of Bellhop within the Concierge department. Duties include but are not limited to: assisting with arrivals and departures, providing outstanding guest service that meets and exceeds guest expectations and ensuring that guests needs are attended to. The Bellhop must possess a positive and upbeat personality, have the ability to multi-task, be detail-oriented and able to problem solve.

    Responsibilities

    • Assist with guest arrival and departures including transportation of guest luggage.
    • Provide personalized service in a professional manner.
    • Be knowledgeable of community and/or resort attractions and events.
    • Work closely and professionally with various departments.
    • Maintain a clean and organized work environment.
    • Maintain a high standard of personal hygiene and appearance.

    Requirements

    • High School Diploma, G.E.D. or equivalent
    • Valid Driver’s License with the ability to operate a standard transmission vehicle.
    • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred.
    • Experience in all aspects of customer service
    • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
    • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
    • Able to effectively communicate both verbally and in writing.
    • Ability to coordinate and organize.

    Benefits

    • Group Life Insurance, Extended Health, Dental, Vision Care (after 6 months of full-time service)
    • Matching RRSP program (after 1 year of full-time service)
    • Supplemental Summer Bonus
    • Third Party partnership discounts for all employees.
    • Summer Employee Pass to Revelstoke Mountain Resort including activities, hiking & mountain biking.
    • Bike to work incentive.
    • Reciprocal deals on summer lift tickets at other local mountains.


    Email Application »    Permalink   This is a Full Time position.

    Concierge Personnel

    The Sutton Place Hotel located at the base of Revelstoke Mountain Resort is currently recruiting for the position of Concierge Personnel. Duties include but are not limited to assisting with arrivals and departures, providing outstanding guest service that meets and exceeds guest expectations. Concierge must possess a positive and upbeat personality, have the ability to multi-task, be detail-oriented and able to problem solve.

    Responsibilities

    • Assist with guest arrival and departures.
    • Provide personalized service in a professional manner.
    • Be knowledgeable of community and/or resort attractions and events.
    • Answer enquiries regarding hotel services and registration by letter, by telephone and in person
    • Work closely and professionally with various departments.
    • Maintain a clean and organized work environment.
    • Maintain a high standard of personal hygiene and appearance.

    Requirements

    • High School Diploma, G.E.D. or equivalent
    • Valid Driver’s License with the ability to operate a standard transmission vehicle.
    • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred.
    • Experience in all aspects of customer service
    • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
    • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
    • Able to effectively communicate both verbally and in writing.
    • Ability to coordinate and organize.

    Benefits

    • Group Life Insurance, Extended Health, Dental, Vision Care (after 6 months of full-time service)
    • Matching RRSP program (after 1 year of full-time service)
    • Supplemental Summer Bonus
    • Third Party partnership discounts for all employees.
    • Summer Employee Pass to Revelstoke Mountain Resort including activities, hiking & mountain biking.
    • Bike to work incentive.
    • Reciprocal deals on summer lift tickets at other local mountains.

    Email Application »    Permalink   This is a Full Time position.

    Summer Pool Attendant

    The Sutton Place Hotel Revelstoke is looking to recruit a Pool Attendant to join the Concierge department for summer 2021 and beyond. Duties include managing guest access to the pool, hot tubs and gym area whilst providing outstanding guest service that meets and exceeds guest expectations. The Pool Attendant must possess a positive and upbeat personality, have the ability to multi-task and be confident in explaining COVID-19 related policies to guests.

    Responsibilities

    • Manage the pool booking system and make bookings in person and via telephone.
    • Monitor safety and security in the pool area ensuring all rules are followed.
    • Ensure timeslots are adhered to and manage the flow of guests in the pool and fitness center areas.
    • Take charge of opening and closing the pool area.
    • Perform light cleaning of pool and gym spaces and regular sanitizing of touch points.
    • Provide towels, robes and other sundries to guests where required.
    • Provide personalized service in a professional manner.
    • Answer inquiries regarding hotel and resort services.
    • Work professionally with various departments ensuring clear communication.
    • Assist the Concierge department with various tasks where required.
    • Maintain a high standard of personal hygiene and a professional appearance.

    Requirements

    • High School Diploma, G.E.D. or equivalent preferred.
    • Experience in all aspects of customer service.
    • Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
    • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
    • Able to effectively communicate both verbally and in writing.
    • Ability to coordinate and organize.

    Benefits

    • Group Life Insurance, Extended Health, Dental, Vision Care (after 6 months of full-time service)
    • Matching RRSP program (after 1 year of full-time service)
    • Supplemental Summer Bonus
    • Third Party partnership discounts for all employees.
    • Summer Employee Pass to Revelstoke Mountain Resort including activities, hiking & mountain biking.
    • Bike to work incentive.
    • Reciprocal deals on summer lift tickets at other local mountains.

    Email Application »    Permalink   This is a Full Time position.

    Front Desk Agent

    Front Desk Agents are responsible for greeting and registering guests, providing outstanding guest service and settling the guest’s account upon completion of their stay. Other duties will include registering guests, making and modifying reservations. The Hotel Front Desk Clerk must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. The Hotel Front Desk Clerk must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

    Responsibilities

    • Maintain an inventory of vacancies, reservations and room assignments

    • Register arriving guests and assign rooms

    • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints

    • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

    • Present statements of charges to departing guests and receive payment.

    • Take over from the previous shifts cashier, checking and accepting float and takings.

    Work closely and professionally with various departments.

    Requirements

    • High School Diploma, G.E.D. or equivalent

    • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred

    • Experience in all aspects of customer service and people management

    • Strong working knowledge of hospitality industry principles, methods, practices, and techniques

    • Strong working knowledge of accounting practices and principles

    • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required

    • Exceptional conflict resolution, negotiation, and objection handling skills

    • Able to respond quickly in a dynamic and changing environment

    • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers

    • Able to effectively communicate both verbally and in writing

    • Ability to coordinate and organize meetings, exhibits, and other events


    Email Application »    Permalink   This is a Full Time Seasonal position.

    Maintenance Worker

    The Maintenance Worker will be responsible for performing general building and property maintenance. The successful applicant must have good communication skills, be service oriented, good at planning and organizing work, critical thinking, a team worker and responsible and accountable for own job performance.

    Responsibilities

    • Comply with Health and Safety and WHMIS requirements for Personal Protective Equipment.

    • Respond to client requests for maintenance in hotel rooms.

    • Perform regular property inspections of the hotel including common areas, building exterior, and landscape.

    • Clean light fixtures and change light bulbs/tubes.

    • Perform minor repairs on windows, doors, switches, desks, tables, plugs, equipment, appliances, sinks, toilets, blinds etc.

    • Responsible for vandalism clean up and repair, within skill level.

    • Maintain heating and air conditioning systems, perform routine checks of boilers, pumps, fan units, control panels, thermostats, cooling towers, etc.

    • Maintain outside grounds (remove snow, ice, and debris, spray and remove weeds, sweep and clean gutters, water and maintain sprinkling systems).

    • Use a variety of hand and power tools, electric meters and material handling equipment in performing duties.

    • Detect faulty operations, defective material and report those and any unusual situations to proper supervisor.

    • Prepare, paint and decorate interior and exterior surfaces, as required

    • Regular Pool and Hot Tub Maintenance and Checks

    • Moving Furniture

    • Perform all other duties as assigned or needed.

    Requirements

    • High school diploma/GED.

    • 2 years of maintenance experience or Trade background

    • Minimum 1 year of experience in the operation and maintenance of buildings.

    • Ability to perform small repairs (e.g. caulking, replacing washers, and replacing light fixtures, waterproofing and tiling).

    • Strong customer service orientation and skills.


    Email Application »    Permalink   This is a Full Time position.

    Room Attendant

    The Sutton Place Hotel Revelstoke is committed to providing our guests with the highest level of service and product presentation. Room Attendants are responsible for the cleanliness of guest suites and public areas. Duties includes but are not limited to linen changes, making beds, sweeping, mopping, vacuuming, dusting, cleaning windows, cleaning washrooms, stocking linen closets and supply areas. Hours of this position are Monday to Sunday with various start times depending upon hotel occupancy.

    Responsibilities

    • Sweep, mop wash, polish floors
    • Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture;
    • Make beds, change sheets and distribute clean towels and toiletries;
    • Stock linen closet and supplies area;
    • Clean bathroom fixtures and appliances;
    • Clean public areas such as changing room, showers and elevators;
    • Pick up debris and empty trash container;
    • Wash windows, walls and ceilings.

    Requirements

    • Hospitality experience preferred
    • Functional English language skills
    • Must be able to lift at least 25 pounds, in good health, and capable of working in a physically demanding job.

    Email Application »    Permalink   This is a Full Time position.

  • Food & Beverage

    Current Openings for Food & Beverage

    Click here to see current job opportunities for the Food & Beverage department at Revelstoke Mountain Resort, which includes Rockford Bar | Grill, Mackenzie Common, Revelation Lodge and Mackenzie Outpost.
  • Hiring Requirements

    • Social Insurance number (Tax File Number): All employees are required to have a copy of their SIN number before work can commence. Proof of application is acceptable for international employees and must be applied for upon arrival in Canada. Please visit Service Canada for more information
    • Health Care Number
    • Valid Work Visa (international applicants)
    • Valid Driver's License (if required for position)
    • Banking Information: Bank name, address, branch number, transit number, and account number. A VOID cheque is preferred
    • Emergency Contact: Name, relationship, street address and phone number
    • Permanent Mailing Address for tax information and other important documents
  • Frequently Asked Questions

    Q: When do seasonal employment positions start?

    Our winter season kicks off in November with a closing date in April. Our summer season begins in May and runs until October. Start dates vary according to the position applied for, but typically begin one week prior to seasonal operations.

    Q: Does Revelstoke Mountain Resort offer staff accommodation?

    Revelstoke Mountain Resort does not offer staff accommodation at this time. The town of Revelstoke offers a variety of accommodation options. Please make a rental application at Revelstoke Property Services or view private rental listings on The Stoke List classifieds.

    Q: I am not from Canada. What do I need to do to work at Revelstoke Mountain Resort?

    In order to be legally entitled to work in Canada, you will need to provide the following:

    • A Valid Work Permit
    • Social Insurance Number (SIN) or acknowledgment of receipt that you have applied for one. For general inquiries, you can contact the office by email at [email protected], visit the Social Development Canada website or call toll free in Canada: 1.800.206.7218. We encourage you to apply in person as your application will be certified and your documents will be returned to you immediately. You should receive your SIN card in approximately three weeks
    • Criminal Record Check (International Applicants are required to obtain a Criminal Record Check before leaving their home country) Your clearance must be dated within the last 18 months
    • Photo Identification (Government issued id only: passport, drivers license, etc)

    Q: I am not from Canada. How do I obtain a work permit?

    To apply for your Canadian Work Permit, you must contact the Canadian Embassy or Consulate in your country. Please remember that the application process can take several months.

    Q: I am applying for my work permit and have been told that I need a letter of offer to obtain the permit. Can Revelstoke Mountain Resort do this for me?

    Revelstoke Mountain Resort cannot give letters of offer to foreign workers who require such an offer to apply for their permit to come to Canada. You must apply for a Working Holiday Permit visa. This permit/visa does not require you to have arranged employment before entering Canada.

    Q: Does Revelstoke Mountain Resort sponsor people?

    At present, Revelstoke Mountain Resort does not offer sponsorships. You are required to obtain a work permit yourself for all occupations.

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