What To Expect for Winter 2020.21
September 16 2020
An update from Peter Nielsen, Vice President of Operations
To our loyal skiers and riders,
I recognize that, more than ever, you are hungry for fresh mountain air and information about how Revelstoke Mountain Resort plans to operate for the upcoming season. Although our winter operations will look a bit different this year, I am confident that the following protocols will allow guests to feel safe, while still being able to enjoy everything our Resort has to offer.
Building on the success of our PureClean health and safety protocols put in place this summer, the Resort will continue to implement physical distancing, self-screening, and increased cleanliness and sanitization Resort-wide. We will also continue to follow all Interior Health Authority and Provincial Government regulations pertaining to Covid-19.
Due to the ever-evolving nature of the situation surrounding Covid-19, our policies may need to be adjusted throughout the season. As we get closer to our tentative opening day of November 27, I am committed to providing you with the most up to date information as our plans come together. Below, you will find some specific information on how we plan to operate this winter, based on the current information at hand. I hope this information helps you prepare for the upcoming season and plan accordingly.
- Resort Access & Lifts
- Non-medical masks or face coverings will be mandatory for everyone throughout the Resort including in the Village base area, all indoor facilities, lift lines and while riding in the gondola and on chairlifts. Appropriate masks and face coverings are defined as any double-layer material that adequately covers a person’s mouth and nose. Children 3 and under are not required to wear a mask or face covering.
- Reservations will not be required on ski dates for Season Passholders and any pre-purchased lift products, including online tickets, the Mountain Collective Pass, Ikon Pass, Sunshine Super Card, Vertical Card, Y2Play Pass, and reseller tickets.
- It is important to note that we may need to implement capacity restrictions during periods of high demand. To ensure you get to ski on your desired dates we strongly encourage you pre-purchase your lift tickets online.
- During peak periods we will be loading up to 8 passengers per gondola cabin or 4 people per chair. Guests can request to ride with their own group.
- Lift attendants that may need to physically assist with loading/unloading will wear the appropriate personal protective equipment.
- Safety Protocols
- All guests are asked to self-assess and not visit the Resort if feeling unwell.
- Each staff member will have their temperature checked daily. Any staff member with a fever will be sent home immediately.
- Physical distancing measures and signage will be in place throughout the Resort.
- Increased sanitization and scheduled cleanings throughout all areas of the Resort using products recommended by Health Canada as being effective against the Covid-19 virus.
- Snow School
- Snow School participants will be required to undergo a self-health screening prior to starting their lesson.
- All Snow School staff and guests will be required to wear a face covering, except when they are moving on skis or snowboards. Face coverings will be required for guest arrival and check-in.
- Private Lessons will be available for ages 4 and up.
- Group Lessons are currently under review.
- Staggered lesson times will be implemented for all Snow School programs.
- Weekend Programs will be limited to residents within the Columbia Shuswap Regional District.
- Rental Shop
- Our Rental Shop will be configured to promote physical distancing and limit contact with staff and other guests.
- Equipment will be fully disinfected between each use.
- Enhanced cleaning and disinfecting schedule for all Rental areas.
- Guests are encouraged to pre-book equipment rentals online prior to their arrival.
- Food & Beverage
- Seating will be reduced in all venues with tables spread out to allow for adequate social distancing. Tables will be sanitized after every use.
- Face coverings will be required for guests and staff when inside any food and beverage outlet, except when seated at a table and eating or drinking.
- More grab and go items have also been added to the menus at the Mackenzie Outpost and Revelation Lodge.
- Expanded outdoor seating with heaters at Revelation Lodge.
- Expanded room service from the Rockford wok|bar|grill and Mackenzie Tavern.
- Online ordering for all food and beverage outlets.
- Table reservations available for Revelation Lodge, Rockford wok|bar|grill and Mackenzie Tavern.
- Suspended Services
- Events with over 50 attendees, with the exception of competitions where physical distancing can be maintained. Spectators will not be permitted at competitions.
- Childcare services.
- Locker facilities located Guest Services and Revelation Lodge.
- Refund Policies
- We will continue to honour our “no questions asked” refund policy for winter 2020.21 Season Passes until October 31, 2020. We will communicate a revised refund schedule for Season Passes, including clauses addressing the event of a season interruption in advance of this date.
- Flexible refund policies for all other products and services will be available. Specific details can be found here.
Thank you for your continued support and I look forward to seeing you on the slopes this winter. Bring on La Niña!
Vice President of Operations